Ratings based on 971 Verified Reviews
2.4 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was not whay was advertised. Very unhappy
by A verified traveler
Posted 21 Nov 2024
I will never stay at that hotel again number one it had roaches number two. I was there for three days and I had to go ask for clean towels. My refrigerator didn’t work and may and one of the managers. She said I was nasty so she brought me a new refrigerator, but the thing idea I had perishables and I was concerned so I will never recommend that to anyone.
by A verified traveler
Posted 16 Nov 2024
Unfortunately, the condition of the room and especially the bed linen leaves much to be desired.
by A verified traveler
Posted 10 Nov 2024
was disgusting, smelled like straight cigarettes as soon as we walked in the lobby, checked in and went to check out or room, was a dead bug on the bed, bug on the ceiling, looked like burn wholes in the carpet didn’t even look like it was attempted to be cleaned. smoke detector ripped out of the ceiling and smelled like cigarettes in room as well (but claimed to be a non-smoking facility). we left after that didn’t check the bathroom. the front desk lady was nice and informative though.
Comment from Hotel Management
13 Nov 2024 by nikkie , Hotel Management
We are deeply concerned to hear about the issues you encountered, including the cleanliness of your room, the cigarette odor, and the condition of the facilities. This is certainly not the experience we want our guests to have, and we are taking your comments very seriously. Please be assured that we are investigating the situation thoroughly, including the condition of the room and the issues with the smoke detector, to ensure this does not happen again.Regarding the cigarette odor, we have strict no-smoking policies in place, and it’s clear that we fell short in maintaining a fresh and welcoming environment for you. We will be addressing this matter with our team to prevent future occurrences.We truly appreciate your kind words about the front desk staff. We will be sure to pass along your compliments to her.Once again, we apologize for the discomfort you experienced, and we hope you will consider giving us another opportunity to make things right. If you would like to discuss your experience further please do not hesitate to contact us directly.Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by nikkie, Hotel Management
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and hope to see you again in the future.
by A verified traveler
Posted 27 Oct 2024
Ive stayed here several times before and not had any issues. I really like the Microtel brand, but was shocked at the condition of the hotel since my last stay here. I will say that the stafg was wonderful and beds were acruslly comfortable, but the property really, REALLY needs updating, and some pretty heavy pest control. All of our bedside lamps were broken (still working, but busted up). We saw a few tiny bugs but honestly didnt think much of it bc it was colder and pests are starting to come in. It was the next day when we woke up and opened the curtains, we saw several large bugs on the walls and near bathroom door trim. A google image search showed us that they were roaches. I started taking pics and a few videos. The ppace had other issues, but I never fault a place for age as long as its clean. Stained carpet, ripped carpet, ripped wall trim. Dirty walls. I quickly realized its not the building aging and just needing renovations, but its just dirty. In all the ways. I did tell staff, and they were super nice. I still love the brand and that one bad experience wont deter me from staying at another, but it definitely wont be that one until the building is completely renovated.
Comment from Hotel Management
13 Nov 2024 by nikkie, Hotel Management
Thank you for your continued loyalty to the Microtel brand and for sharing your detailed feedback about your recent stay. We truly appreciate your kind words about our staff and the comfort of the beds. However, we are deeply concerned to hear about the issues you encountered during this visit.We sincerely apologize for the condition of the property and the pest issues you encountered. We take cleanliness and guest comfort very seriously, and it’s clear that we fell short in this case. Your experience with the broken lamps, stained carpets, and the presence of pests is unacceptable, and we are currently investigating these issues with our team to ensure immediate action is taken. Please rest assured that pest control is a top priority, and we will be scheduling an inspection and treatment as soon as possible.While we are aware that some areas of the hotel may need updating, we agree that cleanliness is paramount. We will be addressing the areas you mentioned—such as the carpets, wall trim, and overall cleanliness—to ensure that they are brought up to the high standards that our guests expect and deserve.We truly appreciate that you took the time to inform our staff about your concerns, and we are grateful for your understanding. Your feedback is incredibly valuable to us as we work to improve our property and make the necessary renovations.We are committed to restoring the experience you’ve come to love about the Microtel brand, and we hope to have the opportunity to welcome you back once the issues have been resolved. Thank you again for your honest feedback, and we look forward to serving you better in the future.
by A verified traveler
Posted 27 Oct 2024
Hood experience
by A verified traveler from Winterville
Posted 27 Oct 2024
I had a great experience will come back to Microtel again
by A verified traveler
Posted 22 Oct 2024
Needs renovation
by A verified traveler
Posted 19 Oct 2024
