Ratings based on 743 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you for your filling the satisfaction survey after your stay with us!We are glad to know that you enjoyed your stay and hope to welcome you again.Best regards,Guest Relation Agent
by A verified traveler
Posted 11 Nov 2024
Hotel within easy walking distance of the historic parts of the city. Reception staff are excellent as well.
Comment from Hotel Management
22 Nov 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you very much for your review after your stay at our hotel.We are glad to know that you appreciated the walking distance of the hotel from the main highlights of the city, as well as the service rendered by the Team.We hope therefore to welcome you for another excellent stay!Best regards,Guest Relation Agent
by A verified traveler from Auburn
Posted 3 Nov 2024
Hotel Mercure Firenze Centro is a convenient to the Florence Train statio but, as a result, suffers from being on a noisy street which can certainly be crowded and a little dirty. Once inside, however, everything is nice and clean and the staff were friendly and willing to help with whatever you need.
Comment from Hotel Management
19 Nov 2024 by Guest Relation Agent, Hotel Management
Dear Guest,We would like to thank you for your positive feedback after your stay with us.We are glad to know that you appreciated the hotel position, as well as the cleanliness and the service rendered by the Team.We would be glad to have you as pleasant guest in a future!Best regards,Guest Relation Agent
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you for this excellent score you gave after your stay at Mercure Firenze Centro.We are glad to know that the serviced satisfied your expectations and we would be happy to welcome you again.Best regards,Guest Relation Agent
by A verified traveler
Posted 21 Oct 2024
Room has lights out upon arrival. Bed was not setup. Had to shower in dark bathroom next morning as fuse went out.
Breakfast was just about okay.
Comment from Hotel Management
23 Oct 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you for your review after your stay at our hotel.We are sorry about the issue you encountered upon your arrival and we express our sincerest apologies.It is our care to inform you that we have already forwarded your comments to our maintenance department and we would like to inform you that our Team is at your disposal 24/7 in order to solve any potential inconvenience immediately.We hope to welcome you again in a future in order to give you a better experience.Sincerely,Guest Relation Agent
by A verified traveler
Posted 15 Oct 2024
Location can't be beat, right next to the train station.
A little loud but not a big deal.
Room was very warm the whole time and too many mosquitoes buzzing around to open the balcony door to get cool air in
by A verified traveler
Posted 13 Oct 2024
The property is in an excellent location. The staff was great.
Comment from Hotel Management
15 Nov 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you very much for your review after your stay at Mercure Firenze Centro.We are glad to know that you enjoyed the hotel location, as well as the service rendered by the Team.We hope to welcome you again in a future!Regards,Guest Relation Agent
by A verified traveler
Posted 9 Oct 2024
This is a lovely hotel that offers what you need in terms of basics but I feel it is not up to standard. The room lighting is very dim and it doesn’t create the best ambiance.
The internet was not working at all. They tried to offer me points to compensate but that was not really sufficient.
Worst of all, no heating provided because it is not “the season”. We were warm enough but after walking in rain, you want heat to dry your clothes and warm up.
I felt we had to make do in the end but I expected more. It wasn’t a great accommodation.
Comment from Hotel Management
14 Oct 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you for sharing your experience after your stay at our hotel.We are sorry if the services did not meet your expectations; please, accept our most sincere apologies.It is our care to inform you that we are already investigating on the issue you faced with the wi-fi.Regarding the heating, we comply with the current regulations that are mandatory to observe and respect.We appreciate your concerns and we hope that you could give us the occasion to regain your trust in a future.Sincerely,Guest Relation Agent
by A verified traveler
Posted 17 Sep 2024
Nice modern hotel ideally located for train station and city centre attractions
by A verified traveler
Posted 6 Sep 2024
Hotel itself was good, however the area was very questionable. Directly outside of the hotel we witness homeless people fighting, encampments, uncleanliness, and did not feel safe each time we entered/left.
Comment from Hotel Management
9 Sep 2024 by Guest Relation Agent, Hotel Management
Dear Guest,Thank you for your review after your stay at our hotel.We are glad to know that your stay has been pleasant; however, unfortunately we are not in the position to be responsible of the surrounding area.We hope to welcome you again in Florence!Best regards,Guest Relation Agent
