Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Our room was not very good. The toilet didn't flush properly. We had to open the toilet tank every time we wanted to flush. The radiator in the bathroom was overheating the entire room, so we had to open the windows to cool down the room, but then mosquitos got into our room and their buzzing kept us up at night. The location is very good, just a few minutes from the cathedral, but this means it is very noisy at night with so much street activity.
by A verified traveler
Posted 7 Nov 2024
Breakfast was very good. Hotel and room were clean. Good price for this hotel. Location is perfect.
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 29 Oct 2024
I recently stayed at the Maxim Axial Hotel and found the hotel itself to be quite good, with comfortable accommodations and a great location. However, an unfortunate incident involving a staff member significantly tarnished our experience.
During our stay, while waiting for the elevator, I encountered inappropriate behavior from a female staff member with short black hair. She tugged on my shirt despite me being a distance away from the elevator door and also slapped my mother's hand away while she was selecting the floor. This unprofessional behaviour was both distressing and surprising, particularly in a hospitality setting.
I raised this issue with the hotel management but five days later, I have yet to receive a response. It’s disappointing that such a serious matter hasn’t been addressed, as I believe every guest deserves a respectful environment.
Overall, while the hotel itself met our expectations, the lack of communication and the incident with staff overshadowed our stay. I hope the management takes this feedback seriously to enhance the guest experience in the future.
by A verified traveler
Posted 24 Oct 2024
Interesting hotel ( reception on 3rd floor) rooms below. Breakfast ok without being spectacular.
Reception staff very friendly and helpful.
Very convenient for the sights.
Our room was fine, but by the street on 1st floor and was very noisy.
by A verified traveler
Posted 21 Oct 2024
Great property. Spacious room with air conditioning. The staff were simply amazing at breakfast each morning. Just a note that the elevator is reached only after climbing a dozen stairs. A struggle for those with mobility issues.
by A verified traveler
Posted 9 Oct 2024
Verrrry small room, lift not working on arrival had to carry luggage four floors up. Bathroom was good but again verrry small. Breakfast room not enticing, needs a remodel, however location is excellent.
by A verified traveler
Posted 9 Oct 2024
The property was very noisy, garbage collection kept us up and woke us up multiple times each night.
by A verified traveler
Posted 4 Oct 2024
It's too far from the grocery stores where you can buy a cup of tea or coffee. The room service doesn’t provide it. You can have a cup of coffee or tea only at breakfast time.
by A verified traveler
Posted 1 Oct 2024
It was great!!
