Ratings based on 680 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
I live in area and its great
Comment from Hotel Management
14 Dec 2024 by Tra Buckmon, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Heather Potts, Hotel Management
Glad to hear you had a good stay. Look forward to having you again!
by A verified traveler from Madison
Posted 23 Nov 2024
Charming, kind staff at every level. Perfect location for enjoying awesome Florence and surrounding areas.
Comment from Hotel Management
7 Dec 2024 by Heather Potts, Hotel Management
Glad to hear you had a good stay. Look forward to having you again!
by A verified traveler
Posted 22 Nov 2024
Nice quiet place to stay
Comment from Hotel Management
7 Dec 2024 by Heather Potts, Hotel Management
Glad to hear you had a good stay. Look forward to having you again!
by A verified traveler from Indian Mound
Posted 21 Nov 2024
It was very upscale and peaceful. My husband was on a towboat waiting lock turn at Wilson Lock. The hotel was so conveniently located that i could see his boat from my balcony.
Comment from Hotel Management
7 Dec 2024 by Heather Potts, Hotel Management
Glad to hear you had a good stay. That is so neat that you could see his boat going through the lock. Look forward to having you again!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
7 Dec 2024 by Heather Potts, Hotel Management
Glad to hear you had a good stay. Look forward to having you again!
by A verified traveler
Posted 11 Nov 2024
The valets were very nice and hospitable. So were the staff at the front desk.
My room was not as clean as it should have been. In the bathroom, I found hair droppings from the previous guest and around the commode was residue of previous guest. The AC was extremely cold to me. I tried to adjust it, even up to 85 degrees and it still remained extremely cold. I had to just turn it off to be able to stay in the room.
As for breakfast, you advertise a vegetarian/vegan menu, but no printable menu exist. Would loved to have known what was available besides what was on the breakfast buffet So for breakfast, I paid $25 for 3 items off the breakfast buffet, which I did not know the cost until I finished breakfast. I did notice someone cooking at the entrance of the restaurant, but being there for the first time, I did not know whether I could have something cooked nor did I know what could be cooked. NO waiter was immediately available to help me and the room was not busy. However, I received attention from someone of the kitchen staff, who was eager to assist me, as I was pressed for time.
I do try not to complain. However, I suggest being more transparent concerning pricing for meals and what is available. As you advertise a vegetarian/vegan menu, we need to know what is available.
Kind regards.
Comment from Hotel Management
11 Nov 2024 by Tra Buckmon, Hotel Management
Thank you so much for your feedback. We are truly sorry you room wasn't up to standard. We do have housekeeping and engineering staff on site for most of the day to deal with any problems you may have. I'm so sorry about your restaurant experience. I will make sure the staff is aware of the issue. Please feel free to reach out on your next stay. We would be delighted to help you in any way we can to make up for this stay.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Tra Buckmon, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 3 Nov 2024
ALL Staff friendly and accommodating
Entrance noisy as under a remodel
Sky tower not open same reason as of 11/3/24 ....maybe open by 12/8/24
Comment from Hotel Management
3 Nov 2024 by Tra Buckmon, Hotel Management
Thank you so much for your feedback. We are working thoroughly to combat the renovations impact on our guests. We understand your frustrations and are working to complete the renovations as fast as possible. Kindest regards
by A verified traveler
Posted 2 Nov 2024
They would have got five stars but is was under remodeling
Comment from Hotel Management
3 Nov 2024 by Tra Buckmon, Hotel Management
Thank you for your feedback. We are working thoroughly to combat the renovations impact on our guests. We understand your frustrations and are working to complete the renovations as fast as possible. Kindest regards
