Ratings based on 958 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Loved the stay and breakfast was great. Just a little too far from downtown Florence to make it worth it.
by A verified traveler
Posted 25 Oct 2024
We booked with expedia and booked for the pool, there was no indication the pool was closed for the winter season. We specifically booked it to relax by the pool after many days on the road, and it was super hot that day.
We then arrived to our room and the air conditioning had been shut of for the off season as well, the windows opened but we were then eaten alive each night by the mosquitos.
The breakfast was good.
There is no access to ice or an ice machine in the hotel, they sent us to a bar down the road to get some. no food at all or snack machines.The bar and restaurant were also closed for the season.
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 28 Sep 2024
Great location. Took public transportation to get around. Very assessable.
by A verified traveler
Posted 12 Sep 2024
Where do I begin with my feedback, I will try to list all the issues:
1. Hostile and unfriendly staff.
2. Dark and dingy rooms with minimal lights.
3. The key card would not work at the end of the day each day of our stay coz as per them "the cleaning lady uses her card, so your card will not work" and they are not apologetic about any inconvenience they cause by saying - you are not the only one.
4. The breakfast staff stopped us from filling my son's water bottle in the morning even when we bought breakfast package for all four of us for three days.
5. Staff wouldn't let us heat our food from outside due to "safety reasons". We were there with 2 young kids and there was no empathy.
6. There was tea kettle in the room but only sugar packets, no tea/coffee to help us. Even after constant reminders, they would not provide the tea bags.
7. There was no shampoo/conditioners in the bathroom. They only had the Gel wash bottle which is attached to the wall of the bathroom. When asked front desk for shampoo, they said it is what it is in your room.
So overall, pathetic stay. No wonder they dont have the room pics in their hotel page. Expedia should revise their ratings for this hotel so as not to misguide Expedia members into booking such pathetic hotels.
Thanks,
Tushita
by A verified traveler
Posted 2 Sep 2024
Breakfast was very good love the pool view from restaurant safe parking
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 2 Aug 2024
No friendly and charging the city tax besides the hotel pay is ridiculous. They charge pay stay for each person which is not fair at all!
