Ratings based on 463 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Hotel Jane Staff, Hotel Management
Dear Ann,Thanks for your wonderful review.We are delighted to know that you had a good stay with us.We hope to have the pleasure of welcoming you again.Best regards,
by A verified traveler
Posted 18 Oct 2024
Great breakfast. Jasmina was very helpful at the front desk booking us a tour.
Comment from Hotel Management
19 Oct 2024 by Jasmina, Hotel Management
Dear Hector,Thank you so much fro the beautiful review. It has been a pleasure helping you in booking the tour and we are even happier to know that you truly enjoyed it. Hope to welcome you back in the near future.Best Regards,
by A verified traveler
Posted 4 Oct 2024
Valerie the desk clerk was wonderful! So accommodating and gave great information on things to do around Florence. Easy walk to downtown area of Florence. Breakfast was good, hotel was clean and staff was friendly.
Comment from Hotel Management
5 Oct 2024 by Staff, Hotel Jane, Hotel Management
Dear Michael,Thank you so much for the wonderful 5 star review.Really glad to know that our staff's advice made Florence easy to discover.Hope to welcome you once again in the near future.Best Regards,
by A verified traveler
Posted 8 Sep 2024
Valeria front desk is the best
Comment from Hotel Management
8 Sep 2024 by Staff, Hotel jane, Hotel Management
Hallo Kyle,Thank you so much for the 5 star review. We have much appreciated it. It means a lot to us and all our staff, it means that, overall, all our efforts to make your stay a pleasant memory, are successfull.Hope to welcome you back in the near future.Best Regards,
by A verified traveler
Posted 8 Sep 2024
Hotel Jane was perfect for our night in Florence! The front desk staff were all so welcoming and helpful with all of our questions. The room was a bit compact, but had everything that we needed for an ideal stay! I would definitely recommend.
Comment from Hotel Management
8 Sep 2024 by Hotel Jane Staff, Hotel Management
Dear Melaina,We have much appreciated the 5 stars. Thank you so much, it means a lot to us and all our staff, it means that, overall, all our efforts to make your stay a pleasant memory, are successfull.Hope to welcome you back in the near future.Best Regards,
by A verified traveler
Posted 3 Sep 2024
The room was okay for the price. Did have air conditioning. However the night staff was exceptionally rude. My friend went outside to have a phone call so as not to disturb anyone at night. When she came in, she realized she forgot her headphone charging case outside, and so went to retrieve it. Upon coming downstairs, the man at the desk began loudly berating her and telling her she couldnt go back outside to have loud phone calls. She repeatedly tried to make it clear she had just forgotten something, but the man tried to PHYSICALLY stop her from going outside. Once she had managed to retrieve her case, the man finally understood but offered no apology. This was wildly inappropriate behavior from the staff member. The morning/afternoon staff was polite, but this incident was so beyond the pale I cannot give more than 1 star for staff.
Comment from Hotel Management
4 Sep 2024 by Hotel Jane Staff, Hotel Management
Dear Mr. Lucas,We are really sorry for what happened. The person who was in charge that night it doesn't understand good english. We spoke with him, and he would extend his apologies to you. This misunderstanding will not happen in the future.Hope to have the chance to welcome you again so we can change your experience in a positive one.With our best regardsHotel Jane
by A verified traveler
Posted 5 Aug 2024
I loved Hotel Jane. It was a lovely and quaint hotel. The breakfast was lovely and the staff very friendly. A great experience and help us to feel right at home in Florence. It is a pleasant 20 minute walk into the main sightseeing areas of Florence. In a quiet area that avoids the hustle and bustle.
Comment from Hotel Management
6 Aug 2024 by Hotel Jane Staff, Hotel Management
Dear Anita,Thank you so much for the lovely review.We are really happy you felt at home while with us at Hotel Jane.Hope to welcome you all once again in the near future.Best Regards
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Hotel Jane Staff, Hotel Management
Dear Victor,Thank you for the beautiful review.Glad to know you had a nice time with us.Best Regards,
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Hotel Jane Staff, Hotel Management
Dera Pawan,Thank you for the rating, it is much appreciated from us all.Best Regards
by A verified traveler from San Francisco
Posted 12 Jun 2024
Comment from Hotel Management
7 Jul 2024 by Hotel Jane Staff, Hotel Management
Dear Mr. Hunter,Thank you so much for the beautiful review, Best Regards,
