Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
One of the cutest hotels I have ever stayed at! It had character and an old charm about it. My boyfriend and I chose the hotel last minute during our stay in Florence and we’d happily stay here again in the future. They also held our luggage for us when we checked out so we could explore a bit more of Florence before catching our train to Rome.
Room and bathroom were very clean. No complaints! Staff was friendly as well :)
Comment from Hotel Management
11 Oct 2024 by Federica, Hotel Management
Dear guest,we appreciate your positive review. Our main aim is making you feel at home. We would be very happy to meet you again in the future!Best regards,
by A verified traveler from Monroe
Posted 19 Sep 2024
The hotel is exactly where you want to be. The room was a bit small, but the details and bathroom were all nicely done.
Staff was very helpful. The restaurant on the terrace is very popular so get your reservations in early.
Comment from Hotel Management
27 Sep 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes
by A verified traveler
Posted 15 Sep 2024
Great location but the shower was absolutely horrible and the elevator was really hard to use because of how slow and small it was. The rooftop restaurant was great! The cacio e pepe was so delicious!!
Comment from Hotel Management
16 Sep 2024 by Federica, Hotel Management
Dear Sabrina,thank you for your review. We appreciate that you loved our location as well as our amazing restaurant. We regret you did not like your shower, for sure we will take your feedback as an incentive to improve our services. We hope you enjoyed your stay anyway! We wish you a wonderful day,
by A verified traveler
Posted 12 Sep 2024
Outstanding location. Difficult to find and you cannot take your car. If you do, it’ll cost you an arm and leg 40 Euro per day
Paolo was smaning. Waking up at 3 am to help us then move our car in the am to the garage!!!!
Comment from Hotel Management
16 Sep 2024 by Federica, Hotel Management
Dear Eda,thank you for your review. We appreciate that you loved the location and our service. Unfortunately, it is a bit tricky to drive through the old town centre and it can be very expensive to drop your car off at a garage. We hope you enjoyed your stay anyway! We wish you a wonderful day,
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes
by A verified traveler
Posted 6 Sep 2024
Lovely stay in the centre of Florence - can recommend
Comment from Hotel Management
6 Sep 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes
by A verified traveler
Posted 26 Aug 2024
The design is incredible, it was clean and all the staff was very gentle
Comment from Hotel Management
28 Aug 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes,
by A verified traveler
Posted 24 Aug 2024
Beautiful hotel boutique. Small rooms in a perfect location with a friendly staff. Beautiful rooftop overlooking Ponte Vecchio and the river
Comment from Hotel Management
28 Aug 2024 by Aris, Hotel Management
Dear guest, thank you for sharing your experience with us. We are happy that you had a pleasant stay at our property. We hope you will come back very soon. Best wishes,
by A verified traveler
Posted 17 Aug 2024
Great breakfast and location. Kind and attentive staff. Would stay again!
Comment from Hotel Management
17 Aug 2024 by Federica, Hotel Management
Good morning from Hotel Hermitage, we really appreciate your review. We very much look forward to meeting you again at our hotel.Have a wonderful day,
