Ratings based on 307 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2020
Well placed, it is clear this used to be a luxurious hotel. Some features point to that. The rest, the details that make a good night sleep, a great shower, are cheap , tacky or simply put in place with their price in mind, not the customer's comfort.
First night, we barely slept. The cushions were super hard and they'd covered the bed in two sets of plastic protectors making it the loudest and most uncomfortable mattress. Second night, they changed the pillows and took off the plastic, leaving the mattress to be just uncomfortable. The shower head kept coming off because the lead was too rigid, covered in plastic. Apart from fruits, there was no sight of fresh anything, baked or otherwise. The staff appeared snooty.... We did not feel we could bring anything to their attention as they only had one thing to say: "oh, come on, it's fine, surely it's ok."
Comment from Hotel Management
22 Jan 2020 by Marco, Hotel Management
Buon pomeriggio,
La ringraziamo per la Sua dettagliata recensione. Cercheremo di migliorarsi in ogni dettaglio che ci ha descritto, la cosa importante è che tutto lo staff lavora per rendere il soggiorno dei nostri ospiti migliore quindi se la prima notte non è stata gradita, abbiamo cercato di migliorare la seconda seguendo le Sue indicazioni.
Speriamo di averLa presto ancora nostra ospite in futuro.
Cordiali Saluti
Marco
by A verified traveler from Munich
Posted 1 Jan 2020
Location to Florence city center and the historical places. Parking is next to the hotel
Comment from Hotel Management
4 Jan 2020 by Marco, Hotel Management
Good morning,
thank you for this fantastic review; we hope to see you another time in our hotel in the future.
Best Regards
Marco P.
by A verified traveler
3 nights in October
Posted 7 Nov 2019 on HotelsWe arrived at night, the receptionist at this time did not speak english and it was a little hard to communicate but was OK. At day time the receptionist spoke english. Overall friendly staff. Breakfast is basic, excellent coffee. It was easy to find the hotel and park our car in it's parking. Rooms are good, AC is working but was a little hard to control. The hotel is close to a very nice small local market and not far from all the museums and attractions of the old center.
Comment from Hotel Management
7 Nov 2019 by Marco , Hotel Management
Good morning,
thank you for this beautiful review, we are very happy that your stay in our hotel was all ok.
We hope to see you another time in the future in our hotel.
Best Regards
Marco P.
by A verified traveler
Posted 20 Oct 2019 on Hotels
Comment from Hotel Management
22 Oct 2019 by Marco P., Hotel Management
Buongiorno,
La ringraziamo per la Sua eccellente valutazione.
Cordiali Saluti
Marco P.
by A verified traveler from United States
Posted 14 Oct 2019
della Robbia is a classic hotel. It is well staffed, convenient and courteous. It is just away,800m, from tour sites. Breakfast is perfect. Rooms are spacious and comfortable.
Comment from Hotel Management
15 Oct 2019 by marco, Hotel Management
Thank You
Best Regards
by A verified traveler
Posted 6 Oct 2019 on Hotels
Comment from Hotel Management
9 Oct 2019 by Marco P., Hotel Management
Buongiorno,
La ringraziamo per la preziosa valutazione.
Grazie e a presto.
Saluti
Marco
by A verified traveler
Great stay at hotel Della Robbia
Posted 26 Sep 2019 on HotelsThis was an excellent hotel outside of the ZTL. We had a car and they provided parking which in that area is a plus. The hotel was a little hard to spot as the sign is small and in residential area. Room was beautiful and well equipped. Staff was most excellent and very helpful in helping us navigating the city. Would have been helpful for parking instructions on their email but other than that a great stay.
Comment from Hotel Management
26 Sep 2019 by Marco, Hotel Management
Thank You
by A verified traveler
Posted 22 Sep 2019
Room could have been nicer. Staff was great though
Comment from Hotel Management
2 Oct 2019 by marco, Hotel Management
Buongiorno, La ringrazio per il cortese commento.
Marco
by A verified traveler
Posted 22 Sep 2019 on Hotels
Comment from Hotel Management
2 Oct 2019 by Marco, Hotel Management
Buongiorno,
La ringraziamo per la Sua preziosa valutazione, a presto.
Saluti
Marco
by A verified traveler
Posted 3 Jul 2019
Great location - walking distance to all major attractions
Comment from Hotel Management
5 Jul 2019 by Marco P., Hotel Management
Grazie per la Sua bellissima recensione. Alla prossima.
Cordiali Saluti
Marco P.
