Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Excellent location and staff friendly and helpful
by A verified traveler
Posted 3 Jan 2025
Amazing!
by A verified traveler
Posted 29 Dec 2024
I would definitely stay in this hotel again
Comment from Hotel Management
31 Dec 2024 by Martina, Hotel Management
Dear Joshua,Thank you so much for your kind review! We're thrilled to hear that you had a great experience and would definitely choose to stay with us again. It means a lot to us to know that we could meet your expectations.We look forward to welcoming you back on your next visit. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Warm regards,MartinaFront office managerHotel De La Ville
by A verified traveler
Posted 28 Dec 2024
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Comment from Hotel Management
31 Dec 2024 by Martina, Hotel Management
Dear David,Thank you for taking the time to share your feedback and for rating us 4/5! We’re glad to hear that you had an overall positive experience with us.We truly appreciate your insights, as they help us improve. If there’s anything specific you feel we could do better to make your next stay even more enjoyable, please don’t hesitate to let us know.We hope to welcome you back soon for another great stay!Best regards,MartinaFrotn office managerHotel De La Ville
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Hotel location was really it, just a short walk to Duomo and also the train station. There were quite a few good restaurants around the hotel making it really convenient. It was also next to Hermes which was a really nice surprise.
Comment from Hotel Management
26 Dec 2024 by Hotel De La Ville, Hotel Management
Dear Herlin,Thank you for sharing your fantastic feedback! We're so happy to hear that you enjoyed our prime location, with easy access to the Duomo, the train station, and nearby restaurants. It’s great to know that you were pleasantly surprised by our proximity to Hermes as well!We truly appreciate your kind words, and we look forward to welcoming you back on your next visit. Should you need any assistance, please don't hesitate to reach out.Warm regards,Martina Front office managerHotel De La Ville
by A verified traveler
Posted 19 Dec 2024
The staff was very friendly, and the room was very clean. The staff can speak English well and are very helpful.
Comment from Hotel Management
26 Dec 2024 by Hotel De La Ville, Hotel Management
Dear Akiko,Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our friendly staff and that your room was to your satisfaction. It's also great to know that our team was able to assist you effectively in English.We truly appreciate your kind feedback, and we’ll be sure to share your comments with our team to keep them motivated. We look forward to welcoming you back on your next visit!Warm regards,MartinaFront office managerHotel De La Ville
by A verified traveler
Posted 18 Dec 2024
Rude front desk.
No coffee or kettle in room. Only available for extra fees.
Hairs in the breakfast buffet!
Thin walls so prepare to hear everything!
Comment from Hotel Management
26 Dec 2024 by Hotel De La Ville, Hotel Management
Dear Lydia,Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations. Please know that we take all guest comments seriously and are sorry for any inconvenience caused.We are disappointed to hear about your experience with the front desk service, as we always strive to provide a welcoming and professional environment for our guests. We will address this issue with our team to ensure we are delivering the high level of customer service we aim for.Additionally, we regret that the lack of coffee and a kettle in your room did not meet your needs. While these amenities are available for an additional fee, we understand how important they are to some guests, and we will take your feedback into consideration for future improvements.We are also very concerned to hear about your experience at our breakfast buffet. Cleanliness and hygiene are top priorities for us, and we will be conducting a thorough review to ensure this does not happen again.Finally, we understand that noise can be disruptive, and we appreciate you bringing this to our attention. We will review the acoustics of our rooms to see how we can improve the overall guest experience.We hope you will give us the opportunity to welcome you back and provide a stay that reflects the high standards we aim to maintain.Warm regards,MartinaFront office managerHotel De La Ville
by A verified traveler
Posted 4 Dec 2024
The hotel was beautiful and perfectly maintained. Staff were friendly and very polite. We would stay at the Hotel de la Ville again.
Comment from Hotel Management
7 Dec 2024 by Gaia Poli, Front Desk., Hotel Management
Dear Miss Turgeon,We thank you for the time spent to review our hotel.We are very pleased to learn your satisfaction for the location and the work done by all the staff.Naturally your opinion will be well consider by the Management and for this we thank you.We are at your disposal for your next stay in Florence.Kind regards.
by A verified traveler
Posted 30 Nov 2024
This is great place to stay .. close to everything and the staff is very helpful.. beautiful views of the city .. w would most definitely stay here again !!
Comment from Hotel Management
1 Dec 2024 by Gaia Poli, Front Desk., Hotel Management
Dear Silvia,We thank you so much for the time spent to review our hotel.We are very pleased to learn your satisfaction for the location and the work done by all the staff.Your opinion will be well consider by the Management and for this we thank you.We are at your disposal for your next stay in Florence.Kind regards.
