Ratings based on 507 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mobile
Posted 20 Dec 2024
Nice hotel with fridge and microwave . Has a steakhouse in front of it and near many other restaurants. Was in town for an UNA graduation. I highly recommend.
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your stay and found the amenities and location convenient. It’s great to know you appreciated being near local dining options during your visit for the UNA graduation. Congratulations to the graduate, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 5 Dec 2024
Comfortable bed, very clean.
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Thank you for your 5/5 review!
by A verified traveler
Posted 1 Dec 2024
Staff was very nice and polite…I will use this property each time I come to florence
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Thank you for your kind words! We’re thrilled to hear that our staff made such a positive impression on you. It’s wonderful to know that we’ve earned your loyalty, and we can’t wait to welcome you back each time you visit Florence.
by A verified traveler
Posted 3 Nov 2024
Beautiful property. Very clean and the rooms were spacious and modern. Comfortable beds. Pillows were very comfortable too. Loved the DOVE products in the bathroom. Breakfast was beautiful. Would definitely recommend staying at this property. Very convenient to Eateries like Panda, McDonalds, Outback Steakhouse.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our clean and spacious rooms, comfortable beds, and the Dove products in the bathroom. It’s great to know that breakfast added to your experience, and that our location worked well with nearby dining options.We truly appreciate your recommendation and hope to welcome you back to our property soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to rate your stay with us! We’re glad you enjoyed your experience and appreciate your feedback. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to welcoming you back to our hotel soon!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Thank you for your 5/5 review!!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Thank you for your perfect 10/10 rating! We're thrilled to know you had a great experience with us. We hope to welcome you back to the Holiday Inn Express & Suites Florence again soon.Safe travels!
by A verified traveler
Not terrible
Posted 30 Sep 2024 on HotelsBased on the excellent ratings I had high hopes. The hotel was fine. But, just “fine”. It didn’t feel dirty, just old and in need of some basic maintenance to shine it up a bit.
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. While we're glad to hear you found the hotel to be clean, we sincerely apologize that your experience didn’t fully meet your expectations.We are currently undergoing renovations to enhance our property and provide a more updated experience for our guests. We hope you’ll consider giving us another opportunity in the future to see these improvements firsthand.We appreciate your feedback, as it helps us continue to improve, and we look forward to the chance to welcome you back.
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We are truly sorry to see that your experience was less than satisfactory. We always aim to provide the best possible service and accommodations, and we regret that we did not meet your expectations.Thank you again for your time, and we hope to have the opportunity to better serve you in the future.
