Ratings based on 600 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Staff is extremely friendly, very clean, quiet
Comment from Hotel Management
27 Nov 2024 by Jeanne, Hotel Management
Thank you Cheryl. We finally have a GREAT staff that really care care about our guests. Thank you for letting us know and we will make sure they see this. Stay safe.
by A verified traveler
Posted 11 Nov 2024
Our room had slight chemical smell. Maybe what they used to clean the carpet. Not sure.
by A verified traveler
Posted 7 Nov 2024
Single night stay ... really did not use facilities...food was ready earlier than listed
by A verified traveler
Posted 29 Oct 2024
The property is a nice one. The rooms are large and spacious. The property is showing some signs of aging, peeling wallpaper in the bathroom. Room service was only on request, opportunities lied in the stairwells. Popcorn laid on the floor for a few days before being removed. The brown shower tile had been broken, maintenance closed it up with a piece of white PVC wall board. Free breakfast was a nice selection of hot items, continental items and hot and cold cereals. Fresh fruit and juices with coffee and teas made a very nice selection. The staff were very friendly.
Comment from Hotel Management
16 Nov 2024 by Jeanne, Hotel Management
Thank you Steven for your feedback. So glad that you enjoyed breakfast. Summer 2025 we are going to start our remodeling as we know it is time. Thank you and safe travels.
by A verified traveler
Posted 28 Oct 2024
Best in town
Comment from Hotel Management
16 Nov 2024 by Jeanne, Hotel Management
Thank you Billy.
by A verified traveler
Posted 23 Oct 2024
This is a clean, quiet & contemporary property that is easy to find & access. It had a friendly, courteous staff, pool ‘ workout room, & full breakfast. It was a little pricy, but the only alternative in town I did not find acceptable. I will be staying here again, my next trip through Florence, AZ.
Comment from Hotel Management
16 Nov 2024 by Jeanne, Hotel Management
Hello Paulette. Very nice to see that our hotel was easy for you to find and access. Our rates are competitive with surrounding areas and we are excited that you will be staying here again. Thank you.
by A verified traveler
Posted 23 Oct 2024
I would give Green Tree Inn and Suites in Florence, AZ, zero stars if I could. We booked a suite, expecting at least basic cleanliness and amenities. Instead, we were downgraded to a standard room with no explanation or compensation. The room we got was terrible—no carpet, no kitchenette (which we had specifically booked), a horribly uncomfortable bed, a filthy coffee machine, and a room that clearly hadn't been cleaned properly. When we complained, the staff shrugged it off and told us there was "nothing they could do," yet still charged us the full price for the suite. This place doesn’t deserve to be called a "hotel," and it’s laughable they call themselves "suites."
Expedia was not much better—they refused to take any meaningful responsibility and offered only some credits for future bookings. Avoid this place at all costs. It's not even worth two stars.
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Jeanne, Hotel Management
Thank you Kasey.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Jeanne, Hotel Management
Thank you Kyle for staying with us. Our apologies as we did not make a 5 star with you. We wish you would have been a little more detailed so that we would know where we dropped the ball.
