Ratings based on 213 Verified Reviews
3.5 Room cleanliness
3.1 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2024
Property location is convenient, close to train station and down town of Florance. But I didn’t like to be disturbed every night by random people ring the room bell after 12:00 am and talking loudly in the hallway.
by A verified traveler
Really lovely stay
Posted 4 May 2024 on HotelsHad a great time at this apartment. Don’t understand the negative reviews, it’s exactly as advertised. Yes, it might be a bit dated and not a marble palace but for the price and location it was very enjoyable. The kitchenette is very useful! Super convenient near the main station and easy walk to all attractions. You are in a busy location so expect a bit of noise at peak hours but once that dies down it’s really peaceful. Some people say it’s not clean but I found it to be very clean on arrival, maybe it’s the tiles, the type of tile used does look dirty but I can assure you walking around in white socks they stayed white! You will need to let the owner know your arrival at least 24 hours prior and I advise you plan to arrive within the check in hours for an easier experience (and cheaper) as it’s not manned 24 hours (it’s a small business people, not the Ritz). The best bit was the bed in my room, can’t speak of other rooms but the bed was so comfortable that I wanted to take the mattress home 😂. No smoking inside but who still does that anyways? Go outside! The bathroom was fine, practical and clean in my case. Treat the place with respect and you won’t have any issues. My only bit of construct feedback would be if they can invest in new doona/duvet covers that would be nice and slightly bigger towels, and if ever possible to paint the green bits- I feel these small improvements would really enhance the experience more but like I said it’s excellent value for money.
by A verified traveler
Posted 3 Aug 2022 on Ebookers
The apartment was very nice, clean, comfortable, close to the city center and had a few grocery shops nearby. It wasn't in the nicest, fanciest area of the city but it had some very nice restaurants nearby and it was a quiet, pleasant neighbourhood. The train station was literally 5 minutes away on foot if one's interested to take a trip somewhere like we were.
Over all it was great value for money and would definitely stay there again.
by A verified traveler
Posted 1 Oct 2020 on Hotels
Comment from Hotel Management
6 Oct 2020 by TEO, Hotel Management
GRAZIE
by A verified traveler
Posted 10 Sep 2019 on Hotels
It was near to center. All things are as shown in pic.
Comment from Hotel Management
27 Sep 2019 by danielepizzetti, Hotel Management
thank you so much for your kind review and score, hope to see you again in the future.
best regards
by A verified traveler
Posted 27 Jun 2019
The staff was extremely helpful and kind. The location of the property was about 10 mins walk from the main centre which saved lot of our time.
Comment from Hotel Management
30 Jun 2019 by Dp, Hotel Management
Thank you for your feedback, hope to ser you again soon.
Best regards
by A verified traveler from Thailand
Posted 6 May 2019 on Hotels
Comment from Hotel Management
21 May 2019 by daniele, Hotel Management
thank you for your visit, hope to see you again in the future.
thank you and best regards
by A verified traveler
Posted 3 Apr 2019
The price was great and location was good. The furnishings were a bit dated.
Comment from Hotel Management
8 Apr 2019 by Michele, Hotel Management
Thank you for your preference, best regards
by A verified traveler from Calgary
Posted 24 Sep 2018
Comment from Hotel Management
3 Oct 2018 by michele, Hotel Management
thank you
by A verified traveler
Early Arrivals are a huge inconvenience
Posted 30 Jul 2018 on HotelsMust make appointment after 3 p.m. to check-in. So early arrivals must check bags at the train station which is expensive.
Toilet seat did not fit the toilet and kept falling off. Had to wait until after 3 p.m. to talk with someone the next day. It was NEVER fixed. Called the following day to ask about repair and was told there were no seats to replace that one. Then the manager blamed us for breaking the seat. I explained it did not fit to begin with, which he would have known if he had even looked at it. He refused to do anything about it during our stay.
Outside is a lot of construction which seems to be the root of a terrible smell.
No cleaning nor change of towels during stay!!!!
Comment from Hotel Management
22 Aug 2018 by danielepizzetti, Hotel Management
Dear Anonymous your comment is absolutely unuseful fro us as well as for others travellers, first becasue it is written very well that check-in start from 3pm, second you or someone of your family broken the water seat and third we have nothing to do with the outside construction, so please do not blame us for city constructions.
thank you, God bless you
