Ratings based on 155 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Adria, Hotel Management
Thank you Mariam, we hope to welcome you back soon!
by A verified traveler
Posted 24 Oct 2024
quite remote but very quaint. The restautant is exceptional for its view, food, staff and atmosphere. Rooms are clean, comfy and adequate for a short stay
Comment from Hotel Management
24 Oct 2024 by Adria, Hotel Management
Dear Emma,thank you so much for your nice review! We hope to welcome you back soon!
by A verified traveler
Posted 5 Oct 2024
Lovely property in the middle of a 123 acre / 50 hectare olive farm. Single lane roads getting in and out of the property are precarious, if you’re not familiar with Italian roads and driving. The buffet breakfast was fair at best, although the coffee was delicious. Very few amenities available. Incredibly relaxing and enjoyable stay.
Comment from Hotel Management
5 Oct 2024 by barbara, Hotel Management
Dear Douglas,thank you for taking the time to make a review.We hope to welcome you again.Kind regards
by A verified traveler
Posted 30 Sep 2024
A beautiful, charming countryside location with stunning views and a peaceful atmosphere. However, it’s a bit tricky to reach, as the roads leading to it are quite narrow and can be challenging to navigate.
Comment from Hotel Management
30 Sep 2024 by Adria, Hotel Management
Dear Julie,thank you so much for your nice review, it's been a pleasure having you our guest and hope to welcome you back soon.indeed, the roads leading to our property are narrow and can be a bit challenging, but this is part of the charm of the hilly landscape just above Florence. We encourage guests to take their time, drive carefully and enjoy the beautiful scenery along the way. We believe the peaceful and picturesque setting makes it al worthwhile once you arrive! ;-)
by A verified traveler
Posted 26 Sep 2024
When we walked in to our apartment, first off we were promised separate rooms in the apartment, which we did not get. Secondly, we were promised laundry in our apartment and we only had a dryer (this ain’t a third world country where we hand wash!) thirdly we left as soon as we got a look what were given, only to be told we can’t even get a partial refund.
Comment from Hotel Management
27 Sep 2024 by Adria, Hotel Management
Dear Kirpal,Thank you for your feedback. We would like to clarify a few points. The apartment you booked was a superior unit for 3 people, which does not include separate bedrooms, as clearly stated in the description. Additionally, the apartment was equipped with both a washing machine and a dishwasher.We also noticed that you arrived much later than the scheduled check-in time without notifying us, which limited our ability to assist you upon arrival. Moreover, we did not receive any prior communication from you regarding specific apartment features, which could have avoided misunderstandings.Regarding the refund, we adhere to our cancellation and refund policies, which are clearly outlined during the booking process.Kind regards
by A verified traveler
Posted 23 Sep 2024
The rooms are super, however the surroundings are run down and unloved. It could do so much more as it has so much potential. Once you are in your rooms they are wonderful though.
The local restaurant is super, do book prior to arriving on the day!
Comment from Hotel Management
23 Sep 2024 by barbara, Hotel Management
Dear Tessa,thank you to find the time to make a review.We take note of your comment to improve our services.kind regards.
by A verified traveler from Durham
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by barbara, Hotel Management
Thank you for your review.
by A verified traveler
Posted 14 Sep 2024
Thankyou so much for making this a lovely experience for our family. It was full of character
Comment from Hotel Management
16 Sep 2024 by barbara, Hotel Management
Thank you very much.We are glad to know that your stay was good.Hope to welcome you again soon.
by A verified traveler
Posted 9 Sep 2024
We stayed at the property for 10 days, with kids. We had a great time, the view from the location of the apartment was amazing, we saw the Florence!! The apartment was big, has everything we needed!! We definitely want to come back next year!!!
Comment from Hotel Management
10 Sep 2024 by barbara, Hotel Management
Dear Elena,thank you for your nice comment, we hope to see you soon.
by A verified traveler
Posted 1 Sep 2024
The people at Fattoria were SO wonderful to our family. Our stay was delayed due to sickness during the previous part of our trip. The resort staff took extra care to make things work for our family, even accommodating our request for an apartment closer to the pool/reception/eatery. Extra props to Barbara and Andrea! The pool was large and clean and a big hit with all the kids including ours. Would happily stay here again
Comment from Hotel Management
1 Sep 2024 by barbara, Hotel Management
Dear Deana,thank you very much for your nice review.We hope to welcome you again soon.kind regards
