Ratings based on 269 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Mediocre at best.
Posted 7 Aug 2024 on HotelsRoom furnishings were just tired overall but bathroom did not feel clean. There was obvious water damage in bathroom that was never repaired. Carpet felt sticky. Not a completely comfortable stay.
Comment from Hotel Management
9 Aug 2024 by General Manager, Hotel Management
Dear Allison,While we appreciate your feedback, we apologize for any concerns about the condition of the room. We'll pass your comments along to our housekeeping and maintenance staff, and we hope to see you again should you be back in the area.
by A verified traveler
Posted 31 Jul 2024
Horrible experience, will never book this hotel again. Got a email 45 minutes after check in time. They overbooked the hotel. Front desk attendant rude. Had to go drive to another hotel after arriving in the rain.
Comment from Hotel Management
2 Aug 2024 by General Manager, Hotel Management
Dear Kevin,Thank you for sharing your experience. We're very sorry to hear about your recent experience with us. We will take steps to ensure this doesn't happen again, and speak to our team about the service they're providing our guests. We wish you safe travels ahead.
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Nice stay but pricey
Posted 28 Jul 2024 on HotelsNice hotel, there were just a few issues with the room. The thermostat (box) on the wall was ripped off the wall. The wall paper was peeling in the restroom and it looked like water damage was on the ceiling and the shower knob fell off the shower and hit me on the foot.
Comment from Hotel Management
30 Jul 2024 by General Manager, Hotel Management
Dear Ulreka,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the thermostat and bathroom. We'll pass your comments along to our maintenance staff, and we invite you to stay with us again should you be back in the area.
by A verified traveler
Posted 23 Jul 2024
The staff went above and beyond!
Comment from Hotel Management
25 Jul 2024 by General Manager , Hotel Management
Dear Catherine, Thank you for your kind words. The team members at Fairfield Inn & Suites Cincinnati Airport South/Florence are thrilled to hear that you enjoyed their service. We look forward to welcoming you back in the future for another accommodating stay.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Wonderful staff at a wonderful property
Comment from Hotel Management
11 Jul 2024 by General Manager, Hotel Management
Dear Carey,We're delighted you had a wonderful experience. Providing outstanding service is our priority, and we're thrilled that it made your stay memorable. We can't wait to welcome you back to Fairfield Inn & Suites Cincinnati Airport South/Florence for another fantastic visit!
by A verified traveler
Posted 7 Jul 2024
Clean and comfortable.
Comment from Hotel Management
8 Jul 2024 by General Manager, Hotel Management
Dear Dana,Thank you for sharing your recent experience at Fairfield Inn & Suites Cincinnati Airport South/Florence. We are delighted to have provided you with a clean and comfortable experience. Should your travels bring you back to the area, we hope you choose to stay with us again.
