Ratings based on 805 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Very good breakfast
by A verified traveler
Posted 10 Nov 2024
Staff was very, very accommodating. Room was good. Unexpected free happy hour every afternoon/evening. First 20 steps to the lobby and elevator are tough with luggage, but not bad once you are checked in. Would give it a 4.5/5 if I could.
by A verified traveler from Bellingham
Posted 1 Nov 2024
Kudos to Angelo at the front desk. He was very friendly and helpful with getting us settled and our car valet parked after an exciting drive into the ZTL zone of Florence via the twisty roads from Siena. Would recommend the drive, but definitely not for the faint of heart. We stayed in an awesome suite with a private terrace. Easy walking distance to everything. Many very good restaurants all around. Not too expensive, we averaged about €100 for two people per evening meal, usually including a bottle of wine. Breakfast was very good, with custom made Espressos and Cappuccinos. Wine happy hour every evening.
by A verified traveler
Posted 20 Oct 2024
Room was nice and service was great right up to when we picked up our car from valet parking. When we handed keys over, car was undamaged. They left it on street where the mirror was smashed and then said it wasn’t their fault because it happened before they picked the car up to park it. They should have valeted it right away. It was their responsibility once we handed keys over. But they denied responsibility.
by A verified traveler
Posted 19 Oct 2024
Staff was amazing! The property itself is old, holes in the wall, very dry air, walls that need more paint, etc. however it's in an old historic area so it matches. Overall the stay was fine, staff was the best part, and it was good enough for a good adventure base.
by A verified traveler
Posted 11 Oct 2024
Room was clean and small, which was great for me as I was solo.
Staff were so pleasant and helpful. Breakfast and happy hour were very enjoyable.
by A verified traveler
Posted 10 Oct 2024
Wonderful staff! Very helpful and friendly! Clean room, great size. I would go back there for sure.
by A verified traveler
Posted 9 Oct 2024
A great hotel well located with wonderful details
by A verified traveler
Posted 3 Oct 2024
The best review for this property was the staff! They were very friendly and helpful. The other part, was the room that needs a renovation. I realize that it is a very old building, however, it’s not well maintained. At least a paint job at minimum is needed. The bed was comfortable, however, the photo on their website is misleading. The room is smaller than expected. Further, there is a stinch coming from the bathroom, however, it may be from an antiquated sewer system. The location was great, and easy walk to all key areas of Florence. Lastly, a very steep staircase awaits you to enter the hotel, I would not recommend this place if you have difficulty carrying up luggage to the elevator. I will not recommend this place, nor would I stay here again. In a positive note, the staff made it bearable.
by A verified traveler
Posted 1 Oct 2024
