Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
First day our room was smelled really bad, second night someone tried to break into our room and the front desk reception tried to tell me I’m making it up this is at 11:00am-11:30pm the reception person was in on it he said he was the one knocking on the door and then I called the police and he then said he didn’t knock on the door… and I’m making stuff up. This is really bad. I will formally put in a complaint.
Comment from Hotel Management
22 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer, we take note of your complaints and will investigate what happened. Kind regards.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer,we are very sorry for not being able to meet your expectations, but we would have been very pleased to receive these reports during your stay, so we could have done everything possible to remedy our mistakes and make you spend more pleasant days in Florence. We also put a welcome letter in the room to contact us in case of need and we always try to do our best, but we do not consider ourselves perfect, so our managers are always available to listen to guests' requests and try to solve them.We can only apologise and hope to have you with us again in the future to make it up to you and show you our professionalism and progress.Best regards.Daniele Bardelli - Resident manager
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Daniele Bardelli - Resident manager
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Daniele Bardelli - Resident manager
by A verified traveler
Posted 4 Nov 2024
Pros;
Location was great almost 10-15 minutes walk to the most main touristy locations. Right at the tram stop and 5 mins to the train station.
Cons;
Somehow rooms were in a poor condition.
We've checked in to a room that toilet is not cleaned.
Shower was probably leaking and we've seen small bathroom bugs thats happening due to humidty made us uncomfortable.
Comment from Hotel Management
5 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear Customer,Thank you for choosing our hotel and for leaving a comment about your experience. We are glad you appreciated our services and the quality of our breakfast, but we regret that you did not inform us immediately about the improper cleaning of the room. This valuable report will serve us to solicit more attention to our new cleaning staff that we are training for a few days and that obviously has not yet reached the level required by us. We hope to welcome you again and let you know of our progress, and in the meantime, we wish you a wonderful day.
by A verified traveler
Posted 3 Nov 2024
Grate Place and location
Comment from Hotel Management
5 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear Juan,We are very grateful to you for choosing our hotel and for leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services have made your stay pleasant and therefore we hope to welcome you again for your next visit to Florence. We offer you our warmest greetings.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer,We are very grateful to you for choosing our hotel and for leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services have made your stay pleasant and therefore we hope to welcome you again for your next visit to Florence. We offer you our warmest greetings.
by A verified traveler
Posted 31 Oct 2024
The hotel was central and next to the train station, but I did not hear trains or traffic.
Comment from Hotel Management
1 Nov 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear Lois,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your complete approval. The evaluation you have given us, makes us proud and stimulates us to work harder and harder to please our welcome guests. Hoping to welcome you, again, for your next trip to Florence, we wish you a Beautiful day!
by A verified traveler
Posted 28 Oct 2024
Close to everything
Comment from Hotel Management
30 Oct 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear Margiewe are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval. The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you again on your next trip to Florence, we wish you a wonderful day!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Daniele Bardelli - Resident manager, Hotel Management
Dear customer,we are very sorry for not being able to meet your expectations, but we would have been very pleased to receive these reports during your stay, so we could have done everything possible to remedy our mistakes and make you spend more pleasant days in Florence. We also put a welcome letter in the room to contact us in case of need and we always try to do our best, but we do not consider ourselves perfect, so our managers are always available to listen to guests' requests and try to solve them.We can only apologise and hope to have you with us again in the future to make it up to you and show you our professionalism and progress.Best regards.Daniele Bardelli - Resident manager
