Ratings based on 92 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Apr 2022
5 out of 5
by A verified traveler from Seoul

Posted 12 Sep 2019
It's at the heart of the city with clean rooms and facilities. The only thing that bothered me were the loud music from the Hardrock cafe during the early evening time. Other than that the hotel was amazing.
Comment from Hotel Management
16 Sep 2019 by Augusto - Comfort Crew, Hotel Management
Dear Guest, thanks for choosing BeONE and for the very nice feedback, really glad to hear we have fulfilled … our duties!!! All our best
1 out of 5
by A verified traveler

You Don’t Always Get What You Pay For

Posted 7 Sep 2019 on Hotels
This hotel is RAGEDY. We had no hot water for two days. My father has mobility issues and the design of the shower made it impossible to shower during our stay. The photos online don’t come close to what you’re really getting. The only good thing about this hotel is the location. For $250 a night there are far better options elsewhere. Buyer Beware
Comment from Hotel Management
4 Oct 2019 by Laura - Duty Manager, Hotel Management
Dear Margo, Firstly, please allow me to offer you my sincerest apologies for the experience you had while staying with us. Indeed, this is not the level of service that we are proud to offer, and we are sincerely sorry to read about your stay. After further investigations, I do not recall any day during the month of September that we ran out of water. The water service has been working correctly. With regards to the walk in shower, I would invite you to contact me personally (marketing@riccicollection.email) in order to understand which problem occurred so we can improve furthermore our services. Once again I am sincerely sorry and I am looking forward to read from you. Your sincerely, Laura Duty Manager
4 out of 5
by A verified traveler

Thankyou for everything

Posted 25 Jul 2019 on Hotels
Apart from the first 10 steps , this boutique hotel was right at the city center the plaza With the restaurants and meeey go around, famous brands all around too , next to Hard Rock Cafe aaa easy to find and just around 8€ by taxi to station , the staff were super polite and helpful , both the lady and the gentlemen working in the office !! Was really nice area too with the chocolate ctossiant and coffee in the morning !! Room linen were clean the bathroom shower gel was a bit too strong of an aroma for us , but it was a clean bathroom so that’s the most important . Thankyou for everything .
Comment from Hotel Management
27 Jul 2019 by Augusto - Comfort Crew, Hotel Management
Dear Guest, thanks for choosing BeONE Florence and for the very nice review regarding your stay . We are always really glad to listen to a satisfied customer, so thank you very much!!
5 out of 5
by A verified traveler

Fantastic location, great stay.

Posted 23 Jul 2019 on Hotels
Fantastic place to stay, location is fantastic and within walking distance to everything. Lots of eateries very close by, very comfortable bed, shower pressure great. Staff are extremely friendly and welcoming will do anything to assist.
Comment from Hotel Management
23 Jul 2019 by Laura - Duty Manager, Hotel Management
Dear Sonya, Thank you very very much for your sweet review! We are so happy that you enjoyed your stay with us and you share it too! It has been our pleasure to have your at BeOne! Hope you welcome you very soon. Warmest regards,
5 out of 5
by A verified traveler

Great hotel!

Posted 19 Jul 2019 on Hotels
The Be-One was a fabulous quaint little hotel. Its appears to have been recently upgraded/ renovated and the rooms were comfortable and spacious. My family and I were upgraded to the penthouse which encompassed the entire floor which was great. The hotel dosen't have a restaurant on site, however it is situated on a small square with a great cafe across the street for breakfast an coffee. Its locaed adjacent to the Hard Rock Cafe, that had a good bar and live music, and there was a nice restaurant with a string quartet in the plaza across the way for a quieter option for a late night dinner and entertainment. Great location in the center of town, and Laura (concierge/receptionist) was super nice and helpful with her dinner recommendations and help with reservations. Only negative is that you need to climb a small flight of stairs in order to access the hotel elevator. Great property and would stay there again!
Comment from Hotel Management
22 Jul 2019 by Laura - Duty Manager, Hotel Management
Dear David, Thank you very very much for your sweet review! Very happy to read that you enjoyed your stay with us and that our suggestions where helpful! Hope to see you back very soon! Warmest regards from the beautiful Florence
5 out of 5
by A verified traveler

Lovely, Quiet Hotel in the Heart of Florence

Posted 16 Jul 2019 on Hotels
This hotel was one of my favorites that I stayed at during our 2 week trip through Italy. Wonderful service, lovely & simple breakfast (croissants and espresso), and great room. Good A/C, quiet room, and very conveniently located. Would stay here again in a heartbeat. Ps. If you can't do stairs, this place is not for you--you have to clime 10-15 stairs to the first floor to access the elevator.
Comment from Hotel Management
17 Jul 2019 by Laura - Duty Manager, Hotel Management
Dear Rachel, I would like to infinite thank you for your very kind comment towards our strutture. I has been a pleasure having you at BeOne and meeting you personally. Thank you for your feedback, is always highly appreciated. We look forward to your return to Florence! Warmest regards,
1 out of 5
by A verified traveler

Posted 11 Jul 2019 on Hotels
Comment from Hotel Management
20 Jul 2019 by Augusto - Comfort Crew, Hotel Management
Dear Guest, thanks for choosing BeONE Florence . We are really sorry to know we did not meet your expectations since customer satisfation is always our mission . Our best regards
1 out of 5
by A verified traveler

Noise pollution.

Posted 27 May 2019 on Hotels
The hotel sits on top of the Hard Rock Cafe. Bring you ear plugs if you want sleep before 11 PM, and make sure you are sensitive to wall and floor vibrations that can be detected on the Richter scale. Otherwise, it is nice boutique hotel which captures the charm of Italy and is close enough to all major plazas so that you can walk and enjoy the sites.
Comment from Hotel Management
5 Jun 2019 by Laura, Hotel Management
Dear Christopher, We highly appreciate your review that will help us improve our services. Unfortunately, the Hard Rock Cafe had an event this past week and it was beyond our reach to control this unfortunate event… However, actions had been taken thanks to your review. We have spoken with the Hard Rock Cafe Manager in order to avoid this situation to happen again and they will control the music level and event schedules from now on. We deeply apologize for the inconvenience caused. We would like to take this opportunity to thank you very much for your kind comment towards the furniture and residence atmosphere. My very best wishes from the beautiful city of Florence, Laura
5 out of 5
by A verified traveler from Texas

Posted 19 May 2019
Location was outstanding. The staff was the most cheerful and helpful we dealt with in all of Italy. Can’t recommend them enough!
Comment from Hotel Management
20 May 2019 by Laura - Duty Manager, Hotel Management
Thank you very very much for your sweet review! Looking forward to welcoming you back very soon! Warmest regagards from the lovely Florence,
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