Ratings based on 98 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from pasadena
Posted 11 Jul 2024
IF YOU ARE LOOKING FOR A DECENT REST, A CLEAN ROOM AND WANT A FULL NIGHT SLEEP STAY AWAY FROM THIS PLACE. I BELIEVE PEOPLE RATE THIS PLACE BASED ON “THE ATTIC ROOM” AND THE KITCHEN LADY WHO IS ADORABLE, SHE GOES ABOVE AND BEYOND HERSELF TO HELP EVERYONE. APART FROM THAT LADY SO MANY WRONG THINGS WITH THIS PLACE I DONT KNOW WHERE TO START.
I HAVE BEEN TO FLORENCE A FEW TIMES, FIRST TIME FOR MY 2 KIDS AND MOM. I FELT COMFORTABLE BOOKING THIS PLACE BASED ON REVIEWS AND PICTURES. WELL… SADLY, NOTHING LIKE YOU SEE ON PICTURES OR REVIEWS. THE ROOM 10 IS DEPLORABLE.
AC DID NOT WORK PROPERLY, HAIR FROM PREVIOUS GUEST IN THE BEDDING, ROACHES, MOSQUITOS, VERYYYYY NOISY AS THE NEXT ROOM IS LITERALLY NEXT DOOR AND YOU CAN HEAR EVERYTHING, I MEAN EVERYTHING… TV IS LIKE A COMPUTER MONITOR WITH ONLY ONE CHANNEL, NOT FOR FAMILIES AT ALL. ROOM IS NOT WHAT THE PICTURE SHOWS, WALLS ARE DIRTY, BATHROOM IS OLD, HOLES IN THE WALLS, UNCOMFORTABLE BEDS, HARD PILLOWS, KIDS ARE TREATED AS ADULTS, THE DESCRIPTION SAYS SLEEP 4 (triple room) READ ALL THE INFORMATION THROUGHOUT. WHEN I WROTE THE SITUATION OF THE ROOM TO THE PERSON IN CHARGE ALL I GOT WAS PLAY WITH THE AC REMOTE, YOU GOT WHAT YOU BOOKED, EVERYONE IS HAPPY IM SORRY FOR YOU. THIS IS WORSE THAN MANY HOSTELS.
Comment from Hotel Management
12 Jul 2024 by ele, Hotel Management
Guest simple did not show in our hotel ad asked for free cancellation in the same day of arrival.really incredible to read it.A kind regards,The Manager.
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Quiet, spacious room and good breakfast!
Posted 18 Jun 2024 on HotelsIncredible stay in the attic room! Cozy and spacious. The bed was very comfortable and breakfast was lovely. I arrived late but the owners provided me information to get inside, so there were no issues. The location is a little hard to identify from the outside, so you have to pay attention to the little signs on the door. But it was very quiet, which was perfect for me. Stairs only, no elevator. The shower could use a little renovation, since the sliding doors fall off very easily. Biggest recommendation is some kind of non-slip floor in the shower. It's VERY slippery, and the shower is so small that I worried I'd fall into the doors and knock them off! A/C works great.
by A verified traveler
Posted 20 May 2024
Nadia is the loveliest. It feels like living at your grandparents. She took care of us and provided great recommendations/tips and tricks about Florence and it’s surroundings. Would definitely book again.
by A verified traveler
Posted 24 Jan 2024
Really glad we booked the "attic". quaint place on the other side of the river. Florence is wonderful.
Comment from Hotel Management
21 Mar 2024 by ele, Hotel Management
thanks
by A verified traveler
Posted 2 Dec 2023
Simple but great service!
Comment from Hotel Management
18 Jan 2024 by ele, Hotel Management
grazie
by A verified traveler
Posted 7 Oct 2023
by A verified traveler
Posted 5 Aug 2023
Wonderful
Comment from Hotel Management
29 Aug 2023 by ele, Hotel Management
grazie
by A verified traveler from Fairfax
Posted 14 Jul 2023
by A verified traveler
Posted 9 Jul 2023
Very friendly and helpful.
