Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, thanks for the review, customer satisfaction is our priority
by A verified traveler from Palaiseau
Posted 13 Nov 2024
This is a good hotel in an excellent location. It close to everything, for example, the Uffizi
Comment from Hotel Management
16 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, thanks for the review, customer satisfaction is our priority
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Good morning, we are sorry for your rating. We would have preferred to know the reasons.
by A verified traveler
Posted 7 Nov 2024
Friday and Saturday nights there were groups of people standing in the street directly below the room talking loudly at all hours of the night. This wasn't just people walking down the street, this was 30 minute long conversations at 3am. If you want to sleep through the night (or for longer than 2 hours at a time) this hotel is NOT for you.
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, we are sorry for your review. Unfortunately, we are not the architects of the education of others.The reception is always available to solve problems.
by A verified traveler
Posted 7 Nov 2024
Fantastic location. Superclean. Nice friendly staff.
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, thanks for the review, customer satisfaction is our priority
by A verified traveler
Posted 6 Nov 2024
An alarm went off at 6AM every morning. I think it was from room 111. Window miniblind didn't close.
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, we are sorry for your review. We do not remember the episode of the alarm but in any case the reception is always available to solve the problems
by A verified traveler
Posted 1 Nov 2024
excellent location but be aware in the historic center getting and taking a taxi to the airport you need to plan extra time due to narrow streets and lots of tourists. Only negative about the stay which is standard at all European hotels at this price point are hard mattresses and flat pillows - but that is typical. Breakfast was simple but did the job. Staff was incredibly helpful and happy.
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, we are sorry that you did not like the mattress and the pillow, in general they have always been appreciated.
by A verified traveler
Posted 27 Oct 2024
In all , this is my experience with my stay i had no real issues with anything ,nice stay and atmosphere
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Good morning,thanks for your review.Best regards
by A verified traveler
Posted 27 Oct 2024
Was quite surprised that the hotel was down an alley like street. The room was ok size. They had continental breakfast. The hot water seemed to run out quickly. The rooms were clean with no extras
Bed nite stand and tv
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Good morning,thanks for your review.Best regards
by A verified traveler
Posted 26 Oct 2024
this is the worst hotel. It does not reserve 4 starts.
The description on your website is misleading.
There is no service staff.
And is dangerous. I fell when I entered the room because there is a step down when you first open the door and is not marked. My elbow was bleeding from the fall and my wife was historical when she saw on the floor.
We only stayed one night.
I will be disputing the charges
Comment from Hotel Management
11 Nov 2024 by Aurum Hotels - Uffizi, Hotel Management
Hello, we are sorry for your rating and what happened but we do not remember this happening to any of our customers. The reception is always open.
