Ratings based on 994 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
The temperature of heater system would not change above a certain degree! Limited heat in winter! There was no mirror in the room, only in bathroom! The best about the hotel; it is in walking distance to many locations.
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Aurum Hotels - Firenze, Hotel Management
Good morning, thank you for the review, customer satisfaction is our priority
by A verified traveler
Posted 2 Nov 2024
Good breakfast. Good location. Problem with leak was solved promptly.
Comment from Hotel Management
3 Nov 2024 by Aurum Hotels-Firenze, Hotel Management
Good morning, thank you for the review, customer satisfaction is our priority
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Aurum Hotels-Firenze, Hotel Management
Thank's for your evaluation
by A verified traveler
Posted 30 Oct 2024
The staff was so kind, knowledgeable, and considerate. One of the best places I've stayed in Europe!
Comment from Hotel Management
31 Oct 2024 by Aurum Hotels-Firenze, Hotel Management
Good morning, thank you for the review, customer satisfaction is our priority
by A verified traveler
Posted 20 Oct 2024
Rooms and Bathrooms were small (much smaller than the description in Expedia). But they hotel accommodated us when we asked to move to a larger room. It wss slightly larger, but it made a difference.
Comment from Hotel Management
21 Oct 2024 by Aurum Hotels-Firenze, Hotel Management
Good morning, thank you for the review, customer satisfaction is our priority
by A verified traveler
Posted 19 Oct 2024
How is this hotel a 4 star hotel? It’s out of my understanding. Place was kept at minimal maintenance and the girl in reception was not even welcoming or nice. Rooms looked like a dorm room, there was barely space to open one luggage on the floor. Shower was not clean at all, mosquitos in the room everywhere too and you can even see mosquitos smashed on the walls. It’s not bad if this was a budget hotel, but for 200 euros a night and a 4 star ratin, I just dont see it.
The place was 3 min walk from the train station.
Comment from Hotel Management
19 Oct 2024 by Aurum Hotels-Firenze, Hotel Management
Good morning, we are sorry for your review, we are constantly working to improve our services
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Aurum Hotels-Firenze, Hotel Management
Good morning thank you for your review.
by A verified traveler from Normandy Park
Posted 15 Oct 2024
Great location and close to the train station and central market.
Comment from Hotel Management
16 Oct 2024 by Aurum Hotels - Firenze, Hotel Management
Good morning thank you for your review, we are happy for your satisfaction
