Ratings based on 608 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The check-in experience with the wonderful Olga was outstanding. She could not have been more warmer, kinder, helpful or more welcoming.
The surprise room upgrade and early check-in was a lovely surprise.
The service from everyone was great during our stay and the property was super cool, trendy but warm and homely at the same time.
The location was amazing and could not have been better, so I definitely highly recommend this property to anyone looking for a place to call home whilst visiting Florence !!!!
Comment from Hotel Management
22 Nov 2024 by Nicola, Hotel Management
Dear Guest,I am so glad to hear that you have enjoyed your stay with us. I thank you for mentioning Olga in your feedback. It is extremely rewarding for the team to get such gratitude from our guests.We then look forward to your second stay at 25hours Hotel Sanpaolino.Best Nicola MasiniRooms Operations Manager
by A verified traveler from Toronto
Posted 19 Nov 2024
How do I begin. The experiences from our check in until check out of this hotel were outstanding. My partner and I enjoyed staying here a lot. Friendly staff, nice room decorations, cozy atmosphere at the lobby. We will definitely rebook here again for next visit!
Comment from Hotel Management
19 Nov 2024 by Nicola, Hotel Management
Ciao,The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services.We are looking forward to your next visit.Best Nicola MasiniRooms Operations Manager
by A verified traveler
Posted 14 Nov 2024
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Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Ciao,We are delighted to hear that you had a wonderful stay with us at 25hours Hotel Sanpaolino and thank you very much for the positive review of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you so much for staying with us and we hope to see you in near future.BestNicola MasiniRooms Operations Manager
by A verified traveler
Posted 14 Nov 2024
VERY cool, unique hotel. This property offers an eclectic experience while giving you the reliability and consistency of a modern American hotel. The staff were very friendly and spoke English perfectly. The location could not be more conveniently placed to walk to all the cathedrals, museums, galleries and restaurants. And the room was fun! The Inferno room is definitely worth a shot if you’re into dark, exotic, mysterious themes. 10/10 would come back again
Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Dear Nathan,It is so pleasant to read such a positive feedback like yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best,Nicola MasiniRooms Operations Manager
by A verified traveler
Posted 10 Nov 2024
Very convenient and love the unique theme.
Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Ciao,The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services.We are looking forward to your next visit.Best Nicola MasiniRooms Operations Manager
by A verified traveler from PINE ISLAND
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Dear Anna,It is so pleasant to read such a positive feedback like yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best,Nicola MasiniRooms Operations Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Ciao James,The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services.We are looking forward to your next visit.Best Nicola MasiniRooms Operations Manager
by A verified traveler
Posted 8 Nov 2024
Excellent place to stay! Great staff, beautiful rooms. I will definitely come back here in the future.
Comment from Hotel Management
14 Nov 2024 by Nicola, Hotel Management
Dear Chris,It is so pleasant to read such a positive feedback like yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best,Nicola MasiniRooms Operations Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Nicola, Hotel Management
Dear Damian,It is so pleasant to read such a positive feedback like yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best,Nicola MasiniRooms Operations Manager
by A verified traveler from Peachtree City
Posted 6 Nov 2024
Amazing property. Would definitely go back.
Comment from Hotel Management
7 Nov 2024 by Nicola, Hotel Management
Ciao,The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services.We are looking forward to your next visit.Best Nicola MasiniRooms Operations Manager
