Ratings based on 316 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brampton
Posted 9 Dec 2024
Nice location just across the beach. Friendly staff. Clean and comfortable room
Comment from Hotel Management
9 Dec 2024 by The management, Hotel Management
Dear Akbar,Thank you for sharing your feedback and rating us 4 out of 5! We’re delighted to know that you enjoyed our convenient location across the beach, the friendliness of our staff, and the comfort and cleanliness of your room.Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back to Aanari Hotel & Spa for another relaxing stay!Warm regards,The Aanari Hotel & Spa Team
by A verified traveler
Posted 2 Nov 2024
Property looks old but location wise it is very conveniently located.
Comment from Hotel Management
4 Nov 2024 by The management, Hotel Management
Dear Sandeep,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient. It was truly a pleasure talking with you and serving you during your stay.We understand that the property's appearance may feel a bit dated, and we appreciate your input. Rest assured, we are planning for refurbishment next year to enhance the guest experience further. In fact, we've already begun renovations and have updated around 10 rooms this year.We hope you’ll consider staying with us again in the future to see our improvements firsthand. We look forward to welcoming you back for an even better stay.Warm regards,The Aanari Hotel & Spa Team
by A verified traveler
Posted 7 Jul 2024
Staff was friendly and very attentive
Comment from Hotel Management
10 Jul 2024 by The management, Hotel Management
Dear Mrs Corona,Greetings from Aanari Hotel & Spa.Thank you for your kind words.We are delighted to hear that you found our staff to be friendly and very attentive. Your satisfaction is our top priority, and we are glad that our team could contribute positively to your stay.We look forward to welcoming you back soon.Best regards,The Aanari Hotel & Spa Team
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by the management, Hotel Management
Dear Christelle,Greetings from Aanari Hotel & Spa.Thank you for your nice review.Hope to see you soon.Kind regards
by A verified traveler from Lusaka
Posted 18 Apr 2024
The beddings look a bit old
Comment from Hotel Management
4 May 2024 by The Management , Hotel Management
Dear Pizzaro,Thank you for sharing your feedback with us. We appreciate your observation regarding the condition of the beddings. Ensuring the comfort and satisfaction of our guests is a top priority for us, and we will certainly take your comment into consideration.We continuously strive to maintain our facilities to the highest standards, and your feedback helps us identify areas for improvement. Rest assured, we will assess the condition of the beddings and take appropriate measures to address any concerns.If you have any further comments or if there is anything else we can assist you with during your stay, please don't hesitate to let us know.Thank you for choosing to stay with us. We hope you have an enjoyable experience overall.Best regards,
by A verified traveler
Posted 26 Nov 2023
The property is dated and needs modernising. Shower heads spray everywhere, shower curtains mildew, and safety rail in bath hanging off the wall. Having said that, the hotel is in a great place across the road from Flic en Flac beach, and the staff were all very friendly and professional (especially Hans, Avi, Victor, and the overworked bar staff!). You can book tours etc thru the front desk very easily and there is a supermarket and ATMs all within 100m of the hotel. Awkward systems like ordering drinks and waiting for them to arrive (or not arrive) and then having to wait to sign 2 pieces of paper to assign the bill to your room! The bar staff were so friendly but run off their feet while waiters stood around. Buffet food was good and there was a variety of different things each night - simple fare.
Loved our stay - recommend if you don’t mind a dated facility.
Comment from Hotel Management
28 Nov 2023 by The Management , Hotel Management
Dear Mrs Sarah,Thank you for providing us with your valuable feedback regarding your recent stay at our hotel. We appreciate your candid comments and are pleased to hear that you enjoyed the friendly and professional service from our staff, especially from Hans, Avi, Victor, and the bar staff.We apologize for any inconveniences you faced with the dated facilities and maintenance issues in the room. Your feedback is crucial to us, and we will use it to address and improve the areas mentioned.It's delightful to know that you appreciated the convenient location of the hotel, the ease of booking tours through the front desk, and the variety of buffet options.Regarding the service at the bar, we are grateful for your understanding and will work on optimizing our processes to provide a more seamless experience for our guests.We truly value your patronage and hope to welcome you back in the future, with improvements in the areas you highlighted.Best regards,
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
25 Oct 2023 by The Management , Hotel Management
Dear Mr Xavier,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay at Aanari Hotel & Spa. Your satisfaction is our top priority, and it's great to know that we were able to make your stay a pleasant one.We appreciate your feedback and look forward to welcoming you back in the future. If you have any more comments or suggestions, please feel free to share them with us. We're here to make your next visit even better.Warm regards,
by A verified traveler
Posted 18 May 2023
Comment from Hotel Management
24 May 2023 by The Management , Hotel Management
Dear Megan,We would like to take a moment to express our sincere gratitude for choosing to stay at our hotel through Expedia. Your recent visit meant a great deal to us, and we want to thank you for entrusting us with your accommodation needs.We hope your stay was comfortable and enjoyable, and that our hotel met your expectations. We strive to provide exceptional experiences for all our guests, and it is always rewarding to hear positive feedback. Your support and trust in us through Expedia mean a lot to our team.Once again, we extend our heartfelt appreciation for choosing our hotel through Expedia. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,
by A verified traveler
Posted 17 Apr 2023
Comment from Hotel Management
24 May 2023 by The Management , Hotel Management
Dear Nurbanu,Thank you for choosing to book your stay with us through Expedia. We appreciate the trust you placed in our hotel and are delighted to have had the opportunity to serve you during your visit.We hope your experience with us met or exceeded your expectations. Our team strives to provide exceptional service and create memorable experiences for all our guests, and we are thrilled to hear that you had a positive stay.We are especially grateful for your decision to book through Expedia. Your support and feedback not only help us improve our services but also assist other travelers in making informed decisions when selecting their accommodations.If there is anything else we can do to enhance your experience or if you have any further feedback to share, please do not hesitate to reach out to us. We are always here to assist you and ensure your satisfaction.Once again, thank you for choosing our hotel through Expedia. We look forward to welcoming you back in the future and providing you with another enjoyable and memorable stay.Warm regards,
by A verified traveler
Posted 2 Mar 2023 on Hotels
Comment from Hotel Management
7 Mar 2023 by The Management , Hotel Management
Dear Peder,Greetings from Aanari Hotel & Spa.Hope you are doing well.Thank you for your positive feedback.Hope to see you soon.
