Ratings based on 576 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chapel Hill
Posted 20 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Ron, Hotel Management
Thank you for sharing your experience. We apologize for any issues you encountered during your stay.
by A verified traveler
Posted 9 Oct 2024
I’m still waiting on my refund. room was not available at time of arrival.
Comment from Hotel Management
5 Nov 2024 by Ron, Hotel Management
The property did not charge you sirKindly contact expedia
by A verified traveler
Posted 9 Oct 2024
I cannot believe this room was 150 a night. The sheets were clearly not new. They had stains. The door area was flooded. I know there was a hurricane but that passed and they did not even mop up the flooded water at the entry of door. The room smelled moldy and gross. There were stains on the dark out shades that looked to be blood. They had chain locks. There was a dirty sock under the chair. I moved chair to under the handle of door for extra safety and there it was which meant housekeeping did not move the chair. Furniture is worn out. All night long someone messing with my door. Not sure if it was kids that were running around, someone checking doors for free place to stay, or someone coming to rob me. I should have just stayed in my car on I-40. Felt much safer on I-40 but after Helene felt hotel would be safer. I was wrong. The next night I luckily found the Hilton Garden Inn down the road and they had electricity and the room was awesome. Only 30 bucks more and hot breakfast, fresh coffee, and dinner. Again 30 bucks more. I did not make the reservation, My husband did because I had not cell or Internet. If I had seen the price, I would not have booked it given the reviews of hotel and the pictures online. I was right. This hotel the maximum price should not be 55 per room. 150 a night. Give me a break. I have stayed at Air BnBs with 3 bedrooms and 2 bathrooms, full kitchen laundry, etc that were less than 150 a night. 150 a night to me is like super great hotel.
Comment from Hotel Management
5 Nov 2024 by Ron, Hotel Management
Dear Tina,Thank you for your feedback. We deeply regret that your stay did not meet expectations. We apologize for the cleanliness issues, safety concerns, and the condition of the room you experienced. This is not the standard we strive to uphold, and we will be addressing these matters with our team to ensure improvements are made.Your comments are valuable, and we appreciate you bringing them to our attention. We hope you’ll consider staying with us again in the future for a better experience.
by A verified traveler
Posted 25 Sep 2024
Definitely an old hotel. The room doors are not secure on frame. Had to request a different room. Big gap and bottom of door. Room smells muggy and like cigarettes. The tub was not clean. Housekeeping came in while i was out, and only removed the trash bag. Didn't make beds or clean anything. Guy in front office was nice. Other guest were loud with music, but did quiet down at 10pm
Comment from Hotel Management
5 Nov 2024 by Ron, Hotel Management
Thank you for sharing your experience. We apologize for the issues you encountered during your stay, including the condition of the room, cleanliness, and lack of housekeeping. This is certainly not the standard we aim to provide. We will be addressing these concerns with our team to ensure improvements are made in both room maintenance and service.We appreciate your feedback and are glad to hear that our front desk staff was helpful. Your comments are invaluable, and we hope you'll consider giving us another chance in the future for a better experience.
by A verified traveler
Posted 13 Aug 2024
I had to switch rooms 3x. The first room was in the corner in back of building with it looked like crackhead back there I felt unsafe and didn’t go in room, proceeded to another room which was dirty, the bed wasn’t made it was trash on floor, I
Then proceeded to another room which at that time I was over it and tired to get comfortable. I just could not. Remind you I had got off work early that morning like 7am and was an early check in I packed my stuff at 11am and left bc I just didn’t feel comfortable with the place being nasty.
by A verified traveler
Posted 29 Jul 2024
Property definitely showed its age. Room was not as clean as I would have expected. The breakfast provided was a bagged to-go breakfast of granola bars, Capri Sun and fruit cup.
Comment from Hotel Management
30 Jul 2024 by K, Hotel Management
Dear Mr.Jimmy,Thank you for taking the time to share your feedback. I’m sorry to hear that your recent stay did not meet your expectations. We strive to provide a clean and comfortable environment for all our guests, and I apologize that we fell short in this instance.Your comments about the breakfast are also noted. We are currently reviewing our breakfast options to ensure we offer a variety of choices that meet our guests’ needs and preferences.Thank you for bringing these issues to our attention. We appreciate your feedback as it helps us improve our services. If you have any further concerns or if there’s anything we can do to make things right, please feel free to contact us directly.Best regards,ChrisManagerSuper 8 Fletcher
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by K, Hotel Management
Dear Mr. Kevin,Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations. We value all feedback as it helps us improve our services and address any issues.Could you please provide more details about your experience so we can better understand where we fell short? We are committed to making improvements and ensuring a more satisfying stay for all our guests.We hope you’ll consider staying with us again and give us another opportunity to provide you with a better experience.Best regards,ChrisManagerSuper 8 Fletcher
by A verified traveler
Posted 20 Jul 2024
It was fine, what you would expect. It was quiet and no one bothered me. I would stay here again.
Comment from Hotel Management
30 Jul 2024 by K, Hotel Management
Dear Jesse,Thank you for your review and for the 5-star rating! We’re pleased to hear that you found your stay to be quiet and relaxing, and that you felt well taken care of.It’s great to know that you would stay with us again. We look forward to welcoming you back and hope to make your next visit even more enjoyable. If you have any specific requests or suggestions for improvement, please don’t hesitate to let us know.Best regards,ChrisManagerSuper 8 Fletcher
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by K, Hotel Management
Dear Mr. John,Thank you for taking the time to rate your stay with us. I’m sorry to hear that your experience didn’t fully meet your expectations. We aim to provide a high-quality stay for all our guests, and I regret that we fell short in your case.If you have any specific feedback or details about what could have been improved, we would greatly appreciate hearing from you. Your input is valuable as we work to enhance our services.We hope you’ll consider giving us another chance in the future to provide a better experience.Best regards,ChrisManagerSuper 8 Fletcher
by A verified traveler from College Park
Posted 13 Jul 2024
Comment from Hotel Management
2 Aug 2024 by K, Hotel Management
Dear Ernest,Thank you for taking the time to share your feedback and for the 4-star review. I’m glad to hear that you had a positive experience at our Super 8 Fletcher. We always strive to provide the best service possible, and it’s great to know that we met your expectations.If there’s anything specific that kept us from a 5-star rating, please feel free to let us know. Your insights are invaluable as we continually work to improve our guest experience.We hope to have the pleasure of welcoming you back in the future!Best regards,ChrisManagerSuper 8 Fletcher
