Empire Fleetwood Apartments - Windsor Terrace (Fleetwood) Hotel Review

1 out of 5

by A verified traveler

Posted 7 Sep 2024

Cancelled on me with no notice or without giving a reason the night before my dad funeral meaning I had to stay further away and changed my whole plans for the day I laid my dad to rest

2 out of 5

by A verified traveler

Posted 6 Sep 2024

Springs in bed poking out! No jobs working in the kitcken no internet /signal on tv. Bed and bedside tables about to fall apart.

2 out of 5

by A verified traveler

Not happy

Posted 29 Jul 2024 on Hotels

There was mold on shower room ceiling. I would not book to go back there. Undesirable location the smell of drugs was in the air at all times. I'm not allowed to post this truthful review for some reason. Maybe hotels .com should go to the apartment 3 Windsor terrace to see for themselves.

2 out of 5

by A verified traveler

Posted 14 Jul 2024 on Hotels

Do the job just fine. We didn’t get the larger room that we paid for which was disappointing and no point of call to ask why but it was clean and tidy.

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 26 May 2024

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 2 May 2024 on Hotels

3 out of 5

by A verified traveler

Flat 6, Okay stay to bed down for the night

Posted 25 Oct 2023 on Hotels

There were positives and negatives to this stay. Wasnt expecting the Ritz as the price was very good but we arrived to find a fair amount of sand on the floors - they clearly had not cleaned floors prior to our arrival. It’s very basic which was ok but would have been a little better if there was a lamp in the bedroom and proper curtains to shut out the morning light. It also said toilet roll and towels were included with booking but there was only 1 roll for 3 people for 4 days. Towels looked very old and well washed - didn’t look nice at all. Weirdly the bathroom smelt of weed at times - not sure why. Maybe someone else close by was smoking it but it was a little odd as no windows were in the bathroom either. Very little cooking equipment- luckily we ate out every day. There was loud music playing very late on our first night from another apartment or neighbours. Obviously that’s not the owners fault but there were quite specific instructions for us to be quiet after 11pm so was disappointed that others in the street weren’t asked the same thing. I did email the owner and she replied asking me where it was coming from but then I never heard back again from her. On the plus side the on street parking is free, the beach is a stones throw away and only a 5 minute walk to public transport which is exactly what we needed. It was an ok stay just to get our heads down overnight.

2 out of 5

by A verified traveler

Terrible place

Posted 17 Oct 2023 on Hotels

Basic accommodation- we expected - price was low. Property charged us 35.00 for enhanced clean. There seemed to have been NO cleaning. Bathroom - shower and basin contained hair from previous users, shower was downright dirty. On the floor - broken glass and used contact lenses. We cleaned it but still got small splinter of glass in my foot. Kitchen - hob was greasy and dirty - I could write in it. Couldn’t use grill or oven. The only metal shelf was thick with dried on grease and food and wet with thick layer of newer grease. No other trays or oven proof dishes. Surfaces were grimy. Dining table greasy and dusty. All floors were dusty None of the windows closed properly and blinds could be seen blowing. Heating - good Bed comfy but no pillow or mattress protectors. Thin duvet, spare duvet for sofa bed grubby with no cover. 1 pillow each no spare pillow cases. 1 bath towel 1 hand towel for 2 adults Fridge ok, kettle and microwave ok tho exterior of microwave greasy and dusty Contacted apartment owners with photos - reservation non refundable and wouldn’t even repay cleaning fee. Also contacted Hotels.com who appeared concerned and gave 25.00 voucher but they could get no response from owners. We couldn’t afford another venue and we were in Fleetwood for family funeral

1 out of 5

by A verified traveler

Dreadful place to stay.

Posted 29 Sep 2023 on Hotels

Very disappointed with this place, arrived to find room not very clean, bed unmade and sheets filthy, no towels provided, nowhere to hang our clothes, not even a hook to hang up our coats. There was so much fluff on the floor from under the bed so obviously had not been cleaned. No microwave as promised on the booking. The tv didn't work very well, no hot running water. The crockery that was there had been washed not very well and put into the cupboard wet. We only had 2 saucepans provided to cook with. Only two small round stools to sit on and 3 very small round tables quite rickety to eat anything from. The area these apartments are in is dreadful with drug dealing obviously going on. Suggest one of your staff visit here to see for yourselves.We were not the only people in this apartment block who were disappointed. Suggest you take them from your list as they will give you a bad reputation.