Ratings based on 545 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
See above
Comment from Hotel Management
2 Jan 2025 by Selina Budro General Manager, Hotel Management
Dear Grregg, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Hendersonville SE-Flat Rock, and we appreciate the fantastic recommendation to other travelers. It was a pleasure accommodating you, and we look forward to your next visit.Best Regards,Selina BudroGeneral Manager
by A verified traveler from Clearwater
Posted 28 Dec 2024
Comment from Hotel Management
18 Jan 2025 by Selina Budro General Manager, Hotel Management
Dear Barry, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Holiday Inn Express and Suites Hendersonville SE-Flat Rock soon!Best Regards,Selina BudroGeneral Manager
by A verified traveler from Sandy Springs
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Selina Budro General Manager, Hotel Management
Dear Thomas, Your satisfaction is important to us, and we are glad you enjoyed your stay at Holiday Inn Express and Suites Hendersonville SE-Flat Rock. We're thrilled to see your great rating! Thanks for choosing us for your time in the city; we hope to see you again soon.Best Regards,Selina BudroGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Hotel was overbooked and they moved us to the Fairfield which I was not happy about. We booked months ago. But the Fairfield was nice.
Comment from Hotel Management
19 Nov 2024 by Selina Budro General Manager, Hotel Management
Dear Matthew, We want to extend our apologies for not being able to provide you with a room at our property. We completely understand your frustration and the inconvenience this caused you. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We are glad we could accommodate you to another property, and we hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Best Regards,Selina BudroGeneral Manager
by A verified traveler from GUAYNABO
Posted 12 Nov 2024
Wonderfull breakfast.
Comment from Hotel Management
12 Nov 2024 by Selina Budro General Manager, Hotel Management
Dear Samuel, We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. Thank you for taking the time to review your stay at Holiday Inn Express and Suites Hendersonville SE-Flat Rock. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Best Regards,Selina BudroGeneral Manager
by A verified traveler
Posted 5 Oct 2024
I will start out saying the my reservation did not work out. They had power but no water after Hurricane Helene. The staff here were wonderful and faced with so many challenges after the storm. They looked to see if anyone around could accommodate me, but no luck. While I could not stay here, I will stay at the property in the future as family lives in the area here that was so devastated. The staff are top rate, compassionate, and in such bad circumstances were trying to accommodate me. Thank you and know your heart and kindness are appreciated even in this situation where I had to be turned away. I will be back to stay as there will be more repairs for me to make at my daughters house.
Comment from Hotel Management
7 Oct 2024 by Selina Budro General Manager, Hotel Management
Dear David, We appreciate your feedback and regret that we were not able to accommodate you due to unforeseen circumstances. Our team is working diligently to maintain the best possible experience for all of our guests, and we thank you for your understanding. We hope to welcome you back for a more seamless stay in the future.Best Regards,Selina BudroGeneral Manager
by A verified traveler
Posted 30 Sep 2024 on Hotels
Check in took longer than expected as inexperienced staff at front desk. Best breakfast with large number of options. Landscaping includes beneficial native plants.
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Janice, It was wonderful to read about the high points of your stay and how much you enjoyed our breakfast. However, we apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Thank you for your recent stay at Holiday Inn Express & Suites Hendersonville SE-Flat Rock. We hope to see you again on your next visit to Flat Rock. Best Regards,Selina BudroGeneral Manager
by A verified traveler
Posted 29 Sep 2024 on Hotels
Power went out no lights,no AC,no hot breakfast,no refund,no elevator, handicapped three floors up,room nice bathroom excellent safety bars aplenty, no manager on site in morning
Comment from Hotel Management
30 Sep 2024 by Management, Hotel Management
Dear Edward, We appreciate you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. Your specific request is appreciated, and we will convey your comments to the appropriate individuals. Thank you again, and we wish you safe travels.Best Regards,Selina Budro,General Manager
by A verified traveler
Posted 27 Sep 2024
Breakfast was great so clean it looked new. Manager was there and she was great asking everybody if they needed anything. You better keep her!!!
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Dear Phillip,We appreciate you for sharing your positive experience about our breakfast buffet served by our devoted staff. We're thrilled that their polite and attentive service played such a memorable role during your stay. We'll be sure to pass along your appreciation! Thank you for the outstanding review of Holiday Inn Express and Suites Hendersonville SE-Flat Rock; we look forward to welcoming you back for another outstanding experience!Best Regards,Selina Budro,General Manager
by A verified traveler from Moncks Corner
Posted 19 Sep 2024
Staff was always full of smiles and very helpful
Comment from Hotel Management
20 Sep 2024 by Selina Budro General Manager , Hotel Management
Dear Becky, It’s fantastic to hear that our team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we are glad that our staff helped make your visit special. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express & Suites Hendersonville SE-Flat Rock whenever your travels bring you to our area. Best Regards,Selina BudroGeneral Manager
