Ratings based on 936 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from DURANGO
Posted 21 Oct 2024
Its fall and heater would not shut off. Opened window and it was frosty outside and room was still hot.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Ruth, We apologize for any inconvenience you experienced with the heater in your room. Your feedback has been noted for further assessment to improve our services. If you have any further concerns, please don't hesitate to contact our management team.
by A verified traveler
Posted 21 Oct 2024
The location was convenient but the rooms, elevator and dining area weren’t kept up…spilled coffee in elevator had been there for at least 4 days, bathrooms in front desk area and the gym had no working paper towels or hand dryer, and the fitted sheets in the rooms always pulled lose.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Elizabeth, Thank you for sharing your feedback with us. We appreciate knowing about your experience and will address these concerns with the relevant departments for improvement. Your comments are valuable in helping us enhance our guest experience for the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Felicia, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback to help us improve your experience in the future. We hope to welcome you back soon!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Floyd, We appreciate you choosing to stay at our hotel. Should you have any feedback to share, please reach out to us so we can address any concerns and make your next visit even better.
by A verified traveler
Posted 18 Oct 2024
The bed was comfortable.
After folks stop talking in the hallway, then it was quiet to sleep
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Claire,We're pleased to hear you found our beds comfortable for a good night's rest. We apologize for any noise disturbances you experienced and recommend reaching out to our management for any further feedback on your stay.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Manager, Hotel Management
Hello Cassandra,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Mya, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can address any concerns. We value your input and strive to provide the best experience for our guests.
by A verified traveler from Tucson
Posted 30 Sep 2024
Carpet in the room is very old and dirty.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Azzam, We appreciate you sharing your feedback with us. We strive to provide a comfortable environment for all our guests and will address your concerns with the appropriate team for further evaluation and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Sep 2024
Excellent front desk staff
Comment from Hotel Management
30 Sep 2024 by Manager, Hotel Management
Hello Richard,We are delighted to hear that you found our front desk staff to be excellent. Our team strives to provide top-notch service to all our guests. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 3 Sep 2024
Excellent place to stay. Kids enjoyed the pool and breakfast was good.
Comment from Hotel Management
5 Sep 2024 by Manager, Hotel Management
Hello Tammey,We are delighted to hear that your children had a great time at the pool and enjoyed the breakfast offerings during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.
