Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Traveled with my cocker spaniel. Ground floor room near pet area was perfect for our overnight stay.
Comment from Hotel Management
18 Nov 2024 by Scott, GM , Hotel Management
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are glad to hear you and your furry family member enjoyed a great experience. Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted 6 Nov 2024
Odd configuration of rooms. Facility seems a little old but all was well.
Comment from Hotel Management
6 Nov 2024 by Scott, GM, Hotel Management
Autumn greetings! Thank you for being a guest of the Best Western Pony Soldier Inn & Suites. We appreciate your ratings and review. All guest comments help us to make the experience better. Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted 21 Oct 2024
Refreshed but dated. Clean. Excellent front desk assistance
Comment from Hotel Management
22 Oct 2024 by Scott, GM , Hotel Management
Thank you for choosing the Best Western! We are glad to hear you enjoyed a comfortable and clean stay. It sounds like service was a highlight. We take pride in making all of our guests feel right at home! Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler from Oceanside
Posted 19 Oct 2024
Rooms in smaller size, but adequate. Cleanliness was good with property well kept. Breakfast bar had nice variety.
Comment from Hotel Management
22 Oct 2024 by Scott, GM , Hotel Management
Autumn greetings! Thank you for choosing the Best Western. We are glad to hear your room was comfortable and clean. It also sounds like the complimentary breakfast was a highlight! Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted 19 Oct 2024
Solid place. Will stay again
Comment from Hotel Management
22 Oct 2024 by Scott, GM , Hotel Management
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are glad to hear you enjoyed a good stay, and will choose our hotel again. Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Scott, GM , Hotel Management
Autumn greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are happy to hear you enjoyed your experience. We aim to make staying in Flagstaff easy and effortless! Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted 10 Oct 2024
The hotel was VERY musty smelling, with old cigarette smell mixed in. Carpets were torn and stained and flooring was very old and tattered. It was the worst hotel we have stayed in and very disappointing. It is an old mid century building which could be updated and be very nice, but looks like it has not had any improvements in decades.
Comment from Hotel Management
11 Oct 2024 by Scott, GM, Hotel Management
Thank you for your recent stay and review. Please accept my apologies for not fulfilling all of your Best Western expectations. We appreciate your feedback and will use it as we plan for ongoing improvements. Beautification projects are done on a rolling basis. The hotel is very popular, which means we are actually continuously updating things. While we do recognize that different travelers value different things, I am sorry that we were unable to provide the kind of experience that you were hoping for. Please keep us in mind for next time. We are always here to serve you! Wishing you happy autumn travels! Best,Scott, GM
by A verified traveler
Posted 5 Oct 2024
Their breakfast was the best part! All the staff were wonderful, and the room was very nice for our little weekend girls’ getaway.
Comment from Hotel Management
7 Oct 2024 by Scott, GM , Hotel Management
Thanks so much! We are delighted to hear that breakfast, service and your room all exceed expectations! Please think of the Best Western Pony Soldier Inn & Suites as your home away from home! Best,Scott, GM
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Scott, GM, Hotel Management
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are glad to hear you enjoyed your stay and all that we offer. Please think of our hotel as your Flagstaff home away from home! Best,Scott, GM
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Scott, GM, Hotel Management
Thank you! We appreciate your excellent ratings and loyalty. Please think of the Best Western Pony Soldier again the next time your travels bring you to Flagstaff! Happy autumn travels! Best,Scott, GM
