Ratings based on 1,965 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Clean, quiet, and a beautiful area. Very convenient. We will definitely stay here again.
by A verified traveler
Posted 19 Nov 2024
the price was great. Had everything you need.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jane,We are pleased to hear that you enjoyed our competitive rates and amenities during your stay. Your satisfaction is important to us, and we take pride in providing a comfortable experience for all our guests. Should you have any future concerns, please don't hesitate to reach out to our management team for further assistance.
by A verified traveler
Posted 19 Nov 2024
They hotel had me stay in a room with black mold and when I brought it up to the staff they said they couldn’t do anything about my room! She said we are almost booked up so we can’t move you and you already used the room. Ya I used the bathroom and saw it was full of black mold! They said they couldn’t refund my money, lower the price or even move me to a sister hotel! Really was disgusting service. I almost cut my losses and found another hotel to sleep at because I am extremely sensitive to mold. Ya I literally only used the bathroom in my room and they couldn’t refund me? I am going to look into informing the city of flagstaff or health department and let them know this hotel has black mold and they are doing nothing about it. Not good for the people staying there. I have pictures to prove it if you don’t believe me.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Jordan,We take all guest feedback seriously and apologize for any inconvenience you experienced. We encourage you to contact management directly to address your concerns further. Your feedback will help us improve our services for all future guests.
by A verified traveler
Posted 18 Nov 2024
Could not get in outside doors with key card even after getting two new cards. Inconvenient for older adults. Breakfast was very good.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Byron, We appreciate your feedback on the issues faced with the key card access, we will look into the matter promptly. It's great to hear that you enjoyed the breakfast during your stay with us.
by A verified traveler
Posted 18 Nov 2024
Very good breakfast.
Too many people. Two buses with students.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Oscar, Thank you for sharing your feedback on our breakfast offerings. We regret to hear about the inconvenience caused by the large groups during your stay. Your comments will be shared with the team for future improvements. We appreciate your valuable input and hope to welcome you back for a more relaxing experience.
by A verified traveler
Posted 17 Nov 2024
Baymont … up on a hillside off the street, was little tricky to spot their entrance first time, even with Navigation. You need to look up… same entranceway as Hilton. Location was close to main route. Check-in was quick and easy. The room, while not big, was clean and served our needs. Bed was comfy for a good sleep. More than adequate breakfast. Good parking. For snowbirds this is a great place to stay. Good price point. We booked through Expedia. Would recommend and will stay again. Ps. And they even clean their windows. That’s a stickler with me and speaks volumes about how a place maintains their property!!
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Paulette,We appreciate your detailed review of your recent stay with us, and we are pleased to hear that you found the check-in process quick and the room clean and comfortable. It's great to know that you enjoyed our convenient location and breakfast offerings. We are delighted that you would recommend us and look forward to welcoming you back on your future visits. Thank you for acknowledging our attention to cleanliness, including the care of our windows. Your feedback is valuable to us.
by A verified traveler
Posted 17 Nov 2024
We had been there a few nights before and we were met by a cheery gentleman who was very friendly. A student from the local university!! He was great. Check in was very pleasant while he was still doing his job. We stayed there a couple of nights later and greeted with a lady that was not friendly and had a whole new set of rules for checking in. The elevator was broken and the room was very difficult to get to! Upstairs and an outside room. We are seniors in pretty good shape but it was still difficult.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Anne, We appreciate your feedback about your recent stay with us. We are glad to hear that you enjoyed the service provided by our staff during your first visit. Please note that we sincerely apologize for any inconvenience caused by the broken elevator and the location of your room during your second visit. Guest satisfaction is important to us, and we will take your comments into consideration for future improvements.
by A verified traveler
Posted 17 Nov 2024
location
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello BRYCE,We appreciate your feedback regarding our location. We value all comments as they help us improve our services for future guests. If you have any further suggestions or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler from Killeen
Posted 16 Nov 2024
It is nothing noteworthy in either a good or bad way. I would stay there again.
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Robert,We are delighted to hear you would consider staying with us again. Your feedback is valuable to us as we strive to continuously improve our guests' experiences. We appreciate your patronage and look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Nov 2024
On 3rd floor as you walk into hallway you smell mold inside the room the carpet in the room is wet not damp but soaking wet. Can tell there is some type of water damage as you see it on the walls.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Ryan,We appreciate your feedback and sorry to hear about your experience. We will investigate the concerns you have highlighted to ensure the best possible stay for our future guests. Thank you for bringing this to our attention.
