Ratings based on 2,183 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
A good choice for an airport hotel nice pool and very nice bar staff. Rooms are a bit stark but spending one night before a flight what does it matter.
by A verified traveler
Posted 19 Jan 2025
Buen servicio
by A verified traveler
Posted 19 Jan 2025
We were there only to sleep but it met all our needs.
by A verified traveler
Posted 18 Jan 2025
Good restaurant! Very luxurious, fresh clean ambulance, architecture interior design. Friendly, efficient staff.
by A verified traveler
Posted 18 Jan 2025
Hotel rooms are horrible! Shower water would not get hot, barely usable! Beds and furniture were low budget particle board. Do not stay here!
Comment from Hotel Management
18 Jan 2025 by The Regency Miami Airport Guest Services Team, Hotel Management
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We sincerely apologize for the issues you encountered with the shower and the quality of the furnishings. This is not the standard of comfort and quality we strive to provide. Your comments will be shared with our team so we can work on making necessary improvements. We hope you might consider giving us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 18 Jan 2025
I was requested a $100 as a security deposit I was told it was going to be deposit back to me and they never did , they keep blaming the bank and the bank keeps
Saying there was not a deposit, never again
Comment from Hotel Management
18 Jan 2025 by The Regency Miami Airport Guest Services Team, Hotel Management
Thank you for your feedback. We’d like to clarify that the 100 security deposit was a pending charge or authorization, not a settlement. This means that the amount was never actually charged to your card but was held temporarily. Once the authorization was released, it would no longer appear as a completed transaction, which is likely why neither you nor your bank can see it. We recommend checking with your bank again to confirm the release of the funds. If you have any further questions or concerns, please don’t hesitate to reach out to us directly, and we’ll be happy to assist.
by A verified traveler
Posted 16 Jan 2025
My only downfall with the hotel was the shuttle from the airport. It brought me to the hotel next-door, and I thought the Sonesta was just one hotel but other than that I liked my stay.
Comment from Hotel Management
17 Jan 2025 by The Regency Miami Airport Guest Services Team, Hotel Management
Thank you for your kind review and for sharing your experience! We’re delighted to hear you enjoyed your stay and appreciated what our hotel has to offer.We sincerely apologize for the mix-up with the shuttle service and any inconvenience it may have caused. Your feedback is valuable, and we’ll work on improving communication to ensure a smoother experience for our guests in the future.We’re thrilled that, despite this minor hiccup, you had a positive stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 16 Jan 2025
Food was hardly no choice at all
Comment from Hotel Management
17 Jan 2025 by The Regency Miami Airport Guest Services Team, Hotel Management
Thank you for your feedback. We’re sorry to hear that our food selection did not meet your expectations. Providing a variety of options is important to us, and your comments will be shared with our culinary team to improve the dining experience for our guests.We appreciate you bringing this to our attention and hope you might give us another chance to provide a better experience in the future.
by A verified traveler from Surrey
Posted 14 Jan 2025
Everything was great 👍
Comment from Hotel Management
15 Jan 2025 by The Regency Miami Airport Guest Services Team, Hotel Management
Thank you so much for your kind review! We’re thrilled to hear that everything was great during your stay. We hope to welcome you back again soon!
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Dear Krystal,Thank you so much for your kind rating of our hotel! We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback means a lot to us and motivates us to continue providing the best possible service.We look forward to welcoming you again on your next visit. If you need any assistance or have any suggestions, please don’t hesitate to reach out.Thank you for choosing us, and we hope to see you soon!Warm regards,Guest ServicesRegency Miami Airport by Sonesta
