Ratings based on 918 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 21 Sep 2024
Super Nice location. Most of the staff were great, a few seemed to not want to be there
by A verified traveler
Posted 20 Sep 2024
The island was beautiful. Although our room had no working hot water. I emailed the receptionist as no one was at the desk. When checking out in the morning was just told that they would get maintenance to look at it…
by A verified traveler
Posted 9 Sep 2024
The studios need renovation. Smells of humidity. Need more food options for lunch/dinner
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 30 Aug 2024
The Island itself was picturesque.
The lack of information, room, food was discraceful.
I have written my concerns directly to the Manager on Fitzroy Is.
Parking in Cairns is limited to 10 hours a day paid there was no one who could let me know where i could camp overnight to stay out on the island. I would have only done a day trip or not at all if i knew that you did not offer ant parking for YOUR customers.
The fines i received should fall onto your company responsibilities $ 74.00 per day x 2 days, nights totaled $148.00 , if any of you decide to go out to Fitzroy island, note you will have to factor in parking fines, of up to $90.00 others got fined. Not a good look Fitzroy, for anyone.
by A verified traveler
Posted 29 Aug 2024 on Wotif
I was initially excited when I arrived as the resort looks good after its make-over. The kickers for me are coral bleaching has devastated the snorkelling areas which was why I was there. Very very below pa service from under experienced staff learning on the job with a huge price tag in the restaurant. Food was good though but the coffee tasted like poison and on top of that you can't get a coffee after 2pm on the island. Lastly, the nightly movies are dated and the chairs in the cinema are dining chairs. It's impossible to sit through a feature film on a dining chair - talk about uncomfortable. There is nothing to do on the island after 8.30pm if you don't watch a movie
by A verified traveler
Posted 24 Aug 2024 on Wotif
A beautiful island with ability to snorkel straight off the beach plus you can watch the whales passing by. Loved seeing all the turtles and fish on the coral.
by A verified traveler
Posted 23 Aug 2024 on Lastminute
Loved the location. The rooms were okay not resort level more budget level, needed an update. Staff friendly especially at the fish hub.Jenna was awesome on the kayak tour. The general store was a huge disappointment, very low stock , looked and felt depressing and as expected expensive. Great environment and staff but the resort needs some TLC
