Ratings based on 998 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2020 on Hotels
by A verified traveler
Don’t trust the pictures!
Posted 28 Sep 2020 on HotelsThe pictures makes this hotel seem much nicer than it is. It’s very uninviting from the outside. The entrance to section B is really dirty. Bugs, dust, probably hasn’t been vacuumed in months. The tub looked disgusting, I would have never showered there. We checked for bed bugs and there were none. We really only needed a place to sleep so we stayed but if I had to spend more than a night in Fishkill I would absolutely choose another hotel in the surrounding area.
by A verified traveler
Posted 24 Sep 2020
Omg...……..you don't have enough room. The room was fine. Property scary. Couldn't get in the back door to get to my room because reader not working. Questionable people out back. Loud rap music that shook the walls from people in room next door doing a live FB video. Quite unpleasant.
by A verified traveler
Posted 15 Sep 2020 on Hotels
Comment from Hotel Management
21 Sep 2020 by Guest Services Representative, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 8 Sep 2020 on Hotels
The room was very messy. The sheet had stains and the curtain as well. I had to request a cleaner room. I was very disappointed for the price. Almost everything had stains which included the ironing board and the bathroom sink also.
Comment from Hotel Management
8 Sep 2020 by Guest Services Representative, Hotel Management
We're sorry to hear of your experience. We will be looking into your comments and following up with our staff. Thank you for sharing.
by A verified traveler
Posted 31 Aug 2020 on Hotels
The first room we were given did not have towels and the air conditioner was broken. The second room had a broken hairdryer.
Comment from Hotel Management
31 Aug 2020 by Guest Services Representative, Hotel Management
We are sorry to hear of this. We are hopeful that we were able to fix the issues experienced quickly and efficiently.
by A verified traveler
Posted 30 Aug 2020 on Hotels
The girls at the front they were very nice, but the pool was close even though I call before making the reservation and say it was open, the room smelled terrible, the place looked like falling apart, the carpets terrible
Comment from Hotel Management
31 Aug 2020 by Guest Services Representative, Hotel Management
We apologize for the pool being closed. Unfortunately we had to close the pool earlier than anticipated due to increased restrictions from COVID-19.
by A verified traveler
Posted 29 Aug 2020 on Hotels
I have stayed here quite a few times. This year the hotel seems to have down hill. No service, no food or breakfast, a dirty pool. May never stay there again. They say it is because of COVID-19. My feelings it is poor management.
Comment from Hotel Management
31 Aug 2020 by Guest Services Representative, Hotel Management
We are sorry you feel this way. We have switched to "on demand" housekeeping service for stayovers in an effort to slow the spread of COVID-19 as well as respect the privacy of our guests. Due to COVID-19, we have been forced to suspend our food and beverage operations, including breakfast as well as close our pool due to increased COVID-19 restrictions. During these unprecedented times, we are taking all the precautions and following all guidelines to ensure the safety and well-being of our guests and our employees alike.
by A verified traveler
Posted 24 Aug 2020 on Hotels
THE WORST!! HOTEL, IN 4 DAYS THEY DID NOT CLEAN THE ROOM, IM REQUEST, EVERY DAY. BUT.......
THE CHECKIN TERRIBLE, NOBODY AT THE RECEPTION
Comment from Hotel Management
31 Aug 2020 by Guest Services Representative, Hotel Management
We are sorry you experienced this issue. Our housekeeping service, in response to COVID-19, is by request only. Our records indicate a one time service request during your stay and we see that this request was fulfilled. For future guidance, please note that you must request each day in order to receive service each day, a one time request does not put in a request for your whole stay. We apologize if this was not relayed to you while on site.
by A verified traveler from Albany, NY
Posted 24 Aug 2020
The hotel was deserted which gave off a creepy vibe. Bed was super hard and the AC wasn’t good.
Comment from Hotel Management
24 Aug 2020 by Guest Services Representative, Hotel Management
Thank you for sharing. We will address your feedback with the parties responsible.
