Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Great location.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
16 Dec 2024 by HIEX, Hotel Management
Dear Jennifer,Thank you so much for your wonderful 5 out of 5 review on Expedia! We are thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable and motivates our team to continue providing exceptional service to all our guests.If there is anything more we can do for you or if you plan to visit us again, please do not hesitate to reach out. We look forward to welcoming you back in the future.Warm regards,Jessica Sanchez
by A verified traveler
Posted 8 Dec 2024
My family and I stayed just for one night for a short visit to Upstate NY. The lobby area was beautifully decorated, modern and all Christmas vibes. Check in was fast and easy. The room was clean and perfect size for our family. Breakfast was included and had a nice variety of options.
Comment from Hotel Management
9 Dec 2024 by HIEX, Hotel Management
Dear Ines,Thank you so much for taking the time to share your wonderful review on Expedia! We are thrilled to hear that you and your family enjoyed your stay with us during your visit to Upstate NY. It’s great to know that you appreciated our beautifully decorated lobby, the fast and easy check-in process, and the cleanliness and comfort of your room. We’re also glad you enjoyed our breakfast selection.Your kind words mean a lot to our team, and we hope to welcome you back for a longer stay in the future. Should you need any assistance or have further feedback, please don’t hesitate to reach out.Warm regards, Jessica Sanchez
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by HIEX, Hotel Management
Thank you so much for your review, We truly appreciate your feedback and are delighted to hear about your positive experience. Your satisfaction is our top priority, and we hope to welcome you back again soon!Jessica Sanchez
by A verified traveler
Posted 30 Nov 2024
No comment
Comment from Hotel Management
2 Dec 2024 by HIEX, Hotel Management
Dear Loretta, Thank you so much for your rating! We truly appreciate your feedback and are thrilled to know you had a great experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. Warm regards, Jessica Sanchez
by A verified traveler
Posted 28 Nov 2024
I enjoyed my stay very much. Will be returning
Comment from Hotel Management
29 Nov 2024 by HIEX, Hotel Management
Dear Mischelle, Thank you so much for sharing your kind review! We are thrilled to hear that you enjoyed your stay and are planning to return. Your feedback means a lot to us, and we’re looking forward to welcoming you back for another wonderful experience. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. Warm regards, Jessica Sanchez
by A verified traveler
Posted 25 Nov 2024
.
Comment from Hotel Management
26 Nov 2024 by HIEX, Hotel Management
Dear Susan, Thank you for taking the time to leave your review on Expedia. We truly appreciate your feedback and are glad to see that you rated us 4 out of 5. Your input helps us improve and provide the best possible experience for our guests. If there's anything specific you feel we could have done better or if you have additional comments, please don't hesitate to let us know. We value your insights and would love the opportunity to make your next visit even more enjoyable. Warm regards, Jessica Sanchez
by A verified traveler
Posted 24 Nov 2024
The gentleman in the front was very nice and helpful with me
Comment from Hotel Management
26 Nov 2024 by HIEX, Hotel Management
Dear Chris, Thank you so much for your kind review and for taking the time to share your positive experience. We are thrilled to hear that our front desk team member was helpful and made your stay enjoyable. Your feedback means a lot to us, and we will be sure to pass along your compliments. If there is anything else we can assist you with, or if you plan to visit us again, please don’t hesitate to reach out. Warm regards, Jessica Sanchez
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
26 Nov 2024 by HIEX, Hotel Management
Thank you so much for your positive review, Jaden!. Your feedback is greatly appreciated and encourages our team to continue delivering exceptional service. If there is anything more we can do for you, please do not hesitate to reach out.Warm regards,Jessica Sanchez
