Ratings based on 263 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
The room was spacious, the pool was nice, and staff was very nice. However when our daughter was trying to sleep she felt a bug crawling on her and it was bed bugs. We immediately packed up all our stuff, checked out, and I informed front desk they issued a refund without complaint.
by A verified traveler
Posted 24 Dec 2024
Nice staff and clean rooms and a nice kitchen and inside pool. If you have pets they are welcome with a fee.
Comment from Hotel Management
24 Dec 2024 by Hotel Management, Hotel Management
Dear Cindy,Thank you for such a generous review of Extended Stay America. We're glad that you had a pleasant stay and enjoyed the comfortable accommodations, including the kitchen and indoor pool. It's wonderful to know that our team made a positive impact on your visit. We're also happy to accommodate pets, providing a welcoming space for everyone. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 22 Nov 2024
We needed some place to stay while house got replumbed this worked well....quiet, clean, roomy
by A verified traveler
Posted 12 Nov 2024
Everything was pretty good, but the shower didn't work.
Comment from Hotel Management
13 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Daniel,Thank you for taking the time to provide feedback about your stay. We are glad you were satisfied with many aspects of your stay but are disappointed that we did not meet all of your expectations. We take your shower concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
A dog in the next room
We didn’t have a dog
Why to give us a room between a room with a dog?
Comment from Hotel Management
18 Oct 2024 by Hotel Management , Hotel Management
Dear Guylaine, Thank you for your feedback. We apologize for the inconvenience caused by being assigned a room next to one with a dog. We understand that this may have affected your comfort, and we will review our room assignment procedures to better accommodate all guests. Your experience is important to us, and we appreciate your input. We hope to have the opportunity to provide you with a more peaceful stay at Extended Stay America on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 24 Aug 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024
Great value for our short stay.
by A verified traveler
Posted 20 Jul 2024 on Hotels
