Ratings based on 956 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from santa barbara
Posted 5 Nov 2024
They had a shut down of electricity between 12am and 3 am which impacted my experience
by A verified traveler
Posted 5 Nov 2024
by A verified traveler from bonita
Posted 4 Nov 2024
Just a beautiful hotel and geeat location
by A verified traveler from miami
Posted 4 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Perfect location . Perfect historical building. But to be honest, I stayed in many 5 star hotels in various countries. This is the worst one ever. It took me 30 minutes to check in at the front desk. And it took 20 minutes to have luggage delivered to my room. When I stepped in the room I was astonished.The window glass is covered with thick dirt and stain. The curtains are dirty with dirts and stain on it.I complained and they ungraded my room and send me a bottle of wine that I appreciated . And I didn’t open the wine because I found there is big dirty stain on the wine glass and that made me disgusting.I suppose I need to express my true experience about my stay at the hotel. At the breakfast buffet the attendant who makes the noodles ignored me and very unfriendly to me while I am respectful to ask him. And the utensils have stains also. It takes time to select one clean plate during the breakfast. Carpet in the lobby is dirty , seems hasn’t cleaned for a long time. On the early morning I found there is no electricity in my room. I asked why and they told me because I check out today. How ridiculous! I have not checked out yet and they cut the electricity in my room! Obviously there is a servious problem about management. Employees are not well trained. I am so sorry to have bad experiences at a five star hotel which I had high expectations. Obviously they even don’t meet the standard of a hotel at this level.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Gino Tan, Country General Manager, Hotel Management
Dear Courtney,Thank you for rating your experience!We value your endorsement and look forward to welcoming you back to The Fullerton Hotel Singapore.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Gino Tan, Country General Manager, Hotel Management
Dear James William,Thank you for rating your experience!We value your endorsement and look forward to welcoming you back to The Fullerton Hotel Singapore.
by A verified traveler
Posted 19 Oct 2024
Lovely historic building beautifully converted and maintained.
Excellent position for exploring riverside part of city. Close to undergroun, shops and resturants
Comment from Hotel Management
21 Oct 2024 by Gino Tan, Country General Manager, Hotel Management
Dear Jeff,Thank you for your review! We are delighted to hear that you enjoyed your stay and appreciated the historic charm of our building. It's great to know our location was convenient for your explorations. We hope to welcome you back soon for more adventures in the city!
by A verified traveler from Red Hook
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Gino Tan, Country General Manager, Hotel Management
Dear Todd,Thank you for rating your experience!We value your endorsement and look forward to welcoming you back to The Fullerton Hotel Singapore.
by A verified traveler
Posted 20 Sep 2024
Fantastic place to stay, the service was great, the location is great - would happily stay here again
Comment from Hotel Management
24 Sep 2024 by Gino Tan, Country General Manager, Hotel Management
Dear Virginia,Thank you for choosing The Fullerton Hotel Singapore as your accommodation of choice and for sharing your experience!We look forward to the pleasure of welcoming you back for another pleasant stay.
