Ratings based on 154 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2023
Highly recommended
Comment from Hotel Management
18 Aug 2023 by nurhan, Hotel Management
Thank you..
by A verified traveler
Never again! More like a prison than a hotel!
Posted 13 Jul 2023 on HotelsI arrived at this hotel on my own with my newborn baby. As soon as I entered the hotel I instantly did not feel safe. The staff were rude and just sat there smoking and stuffing their faces whilst residents waited for a drink or to be seen to. I had a suitcase, a pram and 2 bags and I was put in an underground room which was 2 flights of stairs down meaning I couldn’t carry everything up and down by myself. The staff did not offer to help one bit and watched me struggle on my own. The room was dark and full of insects and bugs which wasn’t safe for my baby. I cried as I got locked inside the room and had to climb out of the balcony with my baby to even try and get help. The staff laughed at me and looked at me up and down when they seen the state I was in. I asked for a different room and they told me they didn’t have any which they lied to hotels.com about saying that they offered me a new room which they did not!! Disgusting staff and hotel should be closed down!
Comment from Hotel Management
13 Jul 2023 by nurhan, Hotel Management
You checked into the hotel with your newborn baby and we showed you a larger room than the one you booked and you accepted it. You spilled baby food all over the room and there were ants everywhere. You must first be clean to raise your little baby. Your goal should not be to slander a clean hotel. There was a staff member who helped you with everything. You are already a troubled person, I'm glad we didn't host you. Your evaluation is invalid for us. thank you.
by A verified traveler
Great, short stay
Posted 17 Jun 2023 on HotelsDispite the mix up of hotels, my fault! (there's two hisar's in Hisaronu) the staff were very accommodating - quiter room; friendly. Clean, excellent location - set back off the main strip, but easily accessible. Complimentary WiFi and air con was a real bonus. I look forward to returning in the near future.
Comment from Hotel Management
18 Jun 2023 by nurhan, Hotel Management
çok teşekkürler Gabriella. bizde seni ağırlamaktan mutluluk duyduk. tekrar görüşmek üzere.
by A verified traveler
Posted 20 Sep 2022 on Hotels
Comment from Hotel Management
20 Sep 2022 by eric, Hotel Management
tesekuredeiz ederiz.
by A verified traveler
Posted 16 Sep 2022 on Hotels
Comment from Hotel Management
16 Sep 2022 by nurhan, Hotel Management
Değerlendirmeniz için teşekkür ederiz Mustafa bey.
by A verified traveler
Posted 8 Sep 2022
I would have liked to give this hotel a better rating but the only plus thing was the pool area and the fact it wasn’t over crowded. There was a connecting pool with water slides which we couldn’t use and the pool at times looked like it needed a clean.
Where do I start when we went into the hotel room I was shocked and debated whether I should change hotels. TV didn’t work, the cupboard has a few hangers and that was the only storage space we could use. No safe secure place to put valuables.
The mirror/desk was impractical I couldn’t use it as no access to it and it was painted shut.
The bed underneath had dust the wooden board was dusty surrounding, the mattress very hard and the base has cardboard on top of the base to Support the mattress.
The shower didn’t work, first two days was having a cold shower when fixed by our last day the hot water stopped working again.
The bathroom tiles had cracks and the shower had seen better days.
I had to ask for the room to be cleaned and the bed sheets to be changed which they did once in our stay 7 day stay The balcony door didn’t close all the way and you could hear everything from outside.
The WiFi was terrible at times.
Location wise If I had been aware how close it was to the clubs and bars I definitely wouldn’t have booked this hotel.
You hear very loud music coming from all directions till 1/2am in the morning.
only plus side was the owners who were nice and kind.
Comment from Hotel Management
12 Sep 2022 by nurhan, Hotel Management
Hello Sultana, first of all, thank you for your comment. As you mentioned, we had a problem with hot water and then the technical malfunction was fixed. We have cared more for you and your family than necessary. Your evaluation is important to us. thanks.
by A verified traveler
Posted 9 Aug 2022
Clean place and friendly staff
Comment from Hotel Management
10 Aug 2022 by eric, Hotel Management
thank you firas
by A verified traveler
Posted 29 Jul 2022
by A verified traveler
aqua Hotel
Posted 27 Jun 2022 on HotelsHotel was good large swimming pool room ok for what you get .
Only trouble was the shower be very carefull water extremely hot very hard to get temperature right
Comment from Hotel Management
27 Jun 2022 by eric, Hotel Management
gorusleriniz bizim icin cok degerli eksiklerimizi enkısa zamanda giderecegiz degerlendirmeniz icin vok tesekurederiz.
by A verified traveler
Posted 19 Jun 2022 on Hotels
The hotel was good. The staff is friendly and very helpful.
The buffet breakfast was great.
Comment from Hotel Management
19 Jun 2022 by eric, Hotel Management
thanks hope to see you again.
