Ratings based on 30 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Never again
Posted 25 Jan 2023 on HotelsWe had to wait over 45 minutes to get hot shower. The entire place was very cold. They have heat but they do not turn it on.
by A verified traveler
Posted 25 Oct 2022
Bad area after dark. Bugs in room. No hot water first day. Most cab drivers don’t have GPS and don’t know where hotel is. Staff was friendly but language problem . Not the good part of new town.
by A verified traveler from Las Vegas 🇺🇸
Posted 11 Sep 2019 on Orbitz
We had a great stay with amazing service 👍. The stuff were friendly with smile n great service . We be back soon inchallah nnthe owner was helpful to us n we thx him so much for that .
by A verified traveler
Posted 2 Dec 2018 on Ebookers
We got there after spending a few days in the desert and were greeted with a warm smile. The staff were always willing to help, giving us directions, getting us taxis, etc. Breakfast was nice but we would have prefered a less continental option with more local bites. Overall, great value for money and a very pleasent experience.
by A verified traveler
Posted 15 May 2018 on Hotels
Free parking spot is good.
You can have either tea or coffee for breakfast, but not both.
Recommended
for Everyoneby A verified traveler from Toronto
A solid 3 star
Posted 14 Apr 2018Let's not kid ourselves. this is NOT a 4 star property, because it just doesn't have the luxury or standard of the 4 star. My comments/review is based on the assumption this is a 3 star property.
Start from the good. It's located in the new town, 20 dirham to the medina on taxi if you bargain hard, or 2.5 or 4 dirham on the bus if you have the google map help to navigate. It's a big far but still walkable to the Fes train station and the shopping mall (with Carrefour supermarket and highend shopping).
The room facility is basic, wifi is good. hotel staff is pleasant and helpful.
The breakfast is very basic as commented by other fellow travelers.
Things need to improve: The floor is ceramic tile, very uncomfortable to walk on barefoot, especially after you take a shower. I brought a pair of flip-flops (intended for pools and beaches in Morocco but not in a hotel room) and put them to use; Also when I booked the hotel on Expedia it says all taxes and fees included, however I ended up pay extra 4 euro per night for some additional fee, it was not much but if they need to charge this fee it's better to specify clearly on Expedia.
If have the right expectation and want to stay away from the madness and crowd in medina, then this is a good alternative based on its rate.
Recommended
for Getaway With Friendsby A verified traveler
Posted 25 Feb 2018 on Hotels
by A verified traveler
Posted 9 Feb 2018 on Hotels
by Nick
My trip to Fez Morocco
Posted 21 May 2017 on HotelsWhat a nice hotel! I can't speak highly enough of the staff there very very friendly very accommodating and wouldn't think twice about stopping here again Hotel room was nice and clean Hotel room was nice and clean and breakfast LOL was very nice to. And breakfast was very nice to
by Lucille from Vancouver
Great space
Posted 6 Jun 2014 on HotelsThe courtyard was peaceful and the hotel beautifully decorated. But the rooms were a very dark (poorly lit) and while there is satellite tv, if you only understand English you'll be disappointed. The hotel staff arranged for a guide for us for a day and were helpful at negotiating the surrounding neighbourhood - which is a little sketchy. All in all though I'd go back if ever in Fes again :-)
