Ratings based on 334 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The service was great,the front desk lady help us with our tour to fes medina and also the blue city chefchaoun amd also woth casablanca tour.great knowledge, love this place
Comment from Hotel Management
27 Nov 2024 by KHALIL LEBBAR , Hotel Management
Dear Rogelio,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our service and that the front desk team was able to assist you with your tours to Fes Medina, Chefchaouen, and Casablanca. We're so glad you enjoyed the knowledge and support provided. It was a pleasure having you, and we hope to welcome you again soon.Best regards
by A verified traveler from LONG BEACH
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by KHALIL LEBBAR, Hotel Management
Bonjour M. Ali,Merci pour votre aimable appréciation,Nous espérons vous accueillir pour un autre séjour positif,cordialement
by A verified traveler
Posted 20 Sep 2024
Nice /clean
Comment from Hotel Management
21 Sep 2024 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Dear Hassi, Thank you very much for your kind feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Zineb Bensouda, Guest Experience Manager
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 9 Sep 2024
Very poor quality for 4stars hotel i was very disappointed, first day i was under my shower with my body wash on when the water stopped completely, i had to dry my self while my daughter is calling the receptionist to let them know they said the technician was on his way waited 25 min nothing then we called again and i asked for a different room, both rooms are not clean just surface cleaning on the floor and beds are done but if you look at the faucet you will see that is dirty or the toilet inside.
My advice is to never take the half board option, that was the cherry on the cake when i looked at the buffet at night i was shocked with the quality of food that they had no choices of the salads one salad had onions and tomatoes that’s it, then the main dishes poorly cooked, a quality of snacks not even a restaurant to say even that it’s a 4 stars hotel, conveniently the manager was generous enough to offer me something from the menu to make it up for dinner cause i couldn’t eat anything, not even my kid. And offered that as a compensation.
I will never return there ever
Comment from Hotel Management
10 Sep 2024 by Zineb Bensouda Guest Experience Manager, Hotel Management
Dear Imane,Thank you for taking the time to review your recent stay at our hotel.We apologize for the inconveniences you encountered during your stay at Barceló Fès Medina. It is with regret that we learn of the unexpected water supply issue in your room and understand how this could affect your comfort. We are also concerned to hear your observations regarding the cleanliness of your accommodations. Our hotel prides itself on maintaining the highest standards of cleanliness and service and it is apparent we fell short in this instance.Nonetheless, we are pleased to know that our management team was attentive to your concerns and endeavored to offer solutions. While we are sorry that the solutions provided during the stay were not satisfactory, we appreciate that our attempt to enhance your dining experience was acknowledged.We look forward to seeing you again so we may regain your trust with a better experience.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by KHALIL LEBBAR, Hotel Management
Bonjour Mme. Ilham,Merci pour votre aimable appréciation,Nous espérons vous accueillir pour un autre séjour au sein de l'hôtel Barceló Fés Médina,cordialement,
by A verified traveler
Posted 9 Aug 2024
The hotel is conveniently located
Comment from Hotel Management
16 Aug 2024 by KHALIL LEBBAR, Hotel Management
Dear King,Thank you for your kind feedback. We look forward to welcoming you again for another positive stay at the Barceló Fès Medina.Best regards.
by A verified traveler
Posted 7 Aug 2024 on Hotels
موقع الفندق ممتاز الغرفة نظيفة و السرير مريح
الممر غير نظيف
Comment from Hotel Management
8 Aug 2024 by KHALIL LEBBAR, Hotel Management
شكرا جزيلا لك على ملاحظاتك. نحن سعداء لأنك استمتعت بموقع الفندق ونظافة الغرفة وراحة السرير. نعتذر عن حالة الممر ونأخذ ملاحظتك بجدية. سنعمل على تحسين نظافة الممرات لضمان تجربة أكثر راحة في المستقبل. نتطلع إلى استقبالكم مجددا في زيارتكم القادمة.
by A verified traveler
Posted 7 Aug 2024
Stayed two nights, it was okay clean and location was great. I gave it average because the air conditioning system is not good at all, it needs to be checked. I think they have fan on not an AC. The breakfast buffet was awesome with varieties. I would recommend and stay again for overnight travel.
Comment from Hotel Management
8 Aug 2024 by KHALIL LEBBAR, Hotel Management
Dear Kemi,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the cleanliness, location, and the variety of our breakfast buffet. We apologize for the inconvenience you experienced with the air conditioning system. Your comments have been noted, and we will address this issue promptly to ensure a more comfortable stay in the future. We look forward to welcoming you back for your next overnight stay. Thank you for your recommendation,Best Regards
by A verified traveler
Posted 11 Jul 2024
Love it. Always go there when im in Fes
Comment from Hotel Management
12 Jul 2024 by KHALIL LEBBAR, Hotel Management
Dear Catherine,thank you for your kind appreciation we hope to welcome you for another stay at the hotel barceló Fés Médina,Best regards
