Ratings based on 211 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Walking into the Palais Faraz is an impressive experience—the public areas are beautiful and exude a sense of grandeur. However, the experience in the room was less than stellar. The decor felt dated, though the bed was very comfortable. Unfortunately, the bathroom design was not ideal for privacy. It combined the closet, walk-in shower, and toilet in one open area, with only a glass door for separation. Additionally, the shower didn’t drain well, leading to water pooling on the floor.
The breakfast buffet was a highlight, offering a wide variety of options to start the day. However, the bar was surprisingly underwhelming, missing some of the standard offerings you’d expect from a 5-star hotel.
The location is both a pro and a con—situated on a busy road but conveniently close to the entrance of the Medina.
Overall, while Palais Faraz has its moments, it doesn’t quite meet the standards of other 5-star hotels I’ve experienced. There’s room for improvement, particularly in the rooms and bar service.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Marie, Thank you for your comment and recognition. Our team does everything possible to make your guests' stay pleasant and we will be happy to satisfy you to the best of our ability. I am sorry for the bathroom inconvenience, you should have mentioned it to our team to be fixed immediately.The rooms were designed by the king's palace architect in the pure Moroccan style of the old Palace, which is why they are traditional and not modern.For the bar service, I will brief our team about your comment.. Very cordially
by A verified traveler
Posted 24 Sep 2024
The property is very clean, very well maintained. Staff are very friendly and helpful. The restaurant and the bar offer a verity of traditional Moroccan food and drinks. The breakfast is excellent.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Sara, Thank you for your kind comment and excellent recognition. Our team does everything possible to make your guests' stay pleasant and we will be happy to satisfy you to the best of our ability. Very cordially,
by A verified traveler
Posted 29 Aug 2024
Beautiful property. Great restaurant with view.
Comment from Hotel Management
30 Aug 2024 by General Manager, Hotel Management
Dear Isabelle, Thank you for your kind comment and recognition. Our team does everything possible to make your guests' stay pleasant and we will be happy to satisfy you to the best of our ability. And we are so glad to offer our guests an upgrade during the low season or when it is available. Very cordially,
by A verified traveler
Posted 23 Aug 2024
We just returned from a wonderful stay at Palais Faraj Suites and Spa. This hotel is absolutely beautiful, from the lobby to the rooms. The staff is welcoming, wonderful and so helpful. We found the dining for breakfast and dinner to be delicious. We thoroughly enjoyed our stay !
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Sarah, Thank you for your kind comment and excellent recognition. Our team does everything possible to make your guests' stay pleasant and we will be happy to satisfy you to the best of our ability. And we are so glad to offer our guests an upgrade during the low season or when it is available. Very cordially,
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Dear Jess,Thank you very much for choosing Palais Faraj Suites & Spa for your stay in Fès, and we really appreciate your evaluation.Best Regards
by A verified traveler
Posted 8 May 2024
Love the property ,the spacious and room design
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Silvina,Thanks a lot for staying with us at Palais Faraj Suites & Spa, we really appreciate your nice comment.Best Regards,
by A verified traveler from Fort Worth
Posted 26 Jan 2024
Lovely rooms
and great
breakfast
Comment from Hotel Management
27 Jan 2024 by General Manager, Hotel Management
Dear Dean,Thanks you very much for choosing Palais Faraj Suites & Spa for your stay in Fez.We also really appreciate your nice comment.Best Regards,
by A verified traveler
Fab restaurant, hotel lacking
Posted 23 Jan 2024 on HotelsBeautiful place needs attention. Wonderful restaurant and staff throughout. Floor of bathroom was dirty (unidentified brown substance), mattress high in middle, low on ends and at headboard. Pool and other areas being jack-hammered with tile removal which made sitting outside at restaurant during day unpleasant. We were emailed that pool was undergoing maintenance the day or 2 before arrival—past deadline to cancel and book with another hotel. Bathroom and rest of room so dark I had to use flashlight to put on make-up! I would recommend restaurant completely, but not a stay in the hotel.
Comment from Hotel Management
24 Jan 2024 by General Manager, Hotel Management
Dear Guest,Thank you for visiting Palais Faraj Suites& Spa, we are really sorry about the inconvenience caused by the pool renovation. The decision of the work was taken lately and we informed our guest immediatly last week.From them we are flexible with the guests choice if they want to cancel their stay.Best Regards,
by A verified traveler from Redmond
Posted 25 Dec 2023
One of the best Riads we stayed at in all of Morocco. It is just outside the medina so car can go to the property unlike a lot of others where you need to walk in the medina from car park to the hotel.
Beautiful property, had a great view of the medina, spacious and clean rooms (not common for Riads in medina), excellent service and staff, even had a gym, good restaurant with live music that we loved. Breakfast had plenty of options with a fresh omelette station as well.
Overall amazing Riad!
Comment from Hotel Management
26 Dec 2023 by General Manager, Hotel Management
Dear Mithuna,I would like first to thanks you for choosing Palais Faraj Suites and Spa for your stay in Fès;Your comment is very elogious and really describe the Hotel and our service in th emost appropriate way.Best Regards
by A verified traveler
Posted 22 Nov 2023 on CheapTickets
Beautiful hotel
Comment from Hotel Management
23 Nov 2023 by General Manager, Hotel Management
Dear Hussain, We would like to thanks you for your visit at the Palais Faraj Suites & SPA and appreciate your nice commentBest Regards,
