Ratings based on 195 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
The hallways were extremely dark and lights didn’t come on until you walked past them. It felt very eerie. The staff was not particularly helpful or friendly. My friends had to switch rooms because their room had not been cleaned.
Comment from Hotel Management
29 Oct 2024 by GRAN HOTEL DE FERROL, Hotel Management
Dear Stefanie, Thank you very much for your ratings and comments, as they help us to improve day by day the service to our customers. We usually have very good reviews regarding our staff, for that reason we will review what could have happened to avoid it happening in the future. As for the corridor lights being sensor lit, our maintenance department will look into this. We hope you will give us another opportunity. Best regards from all the team at the Gran Hotel de Ferrol.
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by GRAN HOTEL DE FERROL, Hotel Management
Dear Jamie, Thank you very much for your review. We are very pleased that you had a good stay with us. We hope to see you again soon. Best regards from all the team of the Gran Hotel de Ferrol.
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by GRAN HOTEL., Hotel Management
Dear James Thank you very much for your review and for your kind words. We strive to give the best treatment to our guests and we are glad to hear that you had a satisfactory experience. It was a pleasure to welcome you. Greetings from all the team of the Gran Hotel de Ferrol.
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by GRAN HOTEL DE FERROL, Hotel Management
Estimado Ana, Muchas gracias por su valoración. Nos alegra mucho que hayan tenido una buena estancia con nosotros. Esperamos volver a verle pronto. Reciba un saludo de todo el equipo del Gran Hotel de Ferrol.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by GRAN HOTEL DE FERROL, Hotel Management
Estimado cliente, Muchas gracias por su valoración. Esperamos volver a verle pronto. Reciba un saludo de todo el equipo del Gran Hotel de Ferrol.
by A verified traveler
Posted 7 Jul 2024
Staff members at El Gran Hotel de Ferrol are super! They are very accommodating and helpful!
Comment from Hotel Management
7 Jul 2024 by Gran Hotel de Ferrol, Hotel Management
Dear customer, Thank you very much for your ratings and comments, as they help us to improve day by day the service to our customers. We are glad to know that your stay with us has been of 10. And that you value so positively the treatment and attention of our staff, as they are basic aspects for us. We hope to see you again soon. Best regards from all the team of the Gran Hotel de Ferrol.
by A verified traveler
Posted 18 Jun 2024
Great value for money
Comment from Hotel Management
23 Jun 2024 by GRAN HOTEL DE FERROL, Hotel Management
Estimado Juan, Muchas gracias por su valoración. Nos alegra mucho que hayan tenido una buena estancia con nosotros. Nos encantaría que nos diera más detalles de su experiencia. Esperamos volver a verle pronto. Reciba un saludo de todo el equipo del Gran Hotel de Ferrol.
by A verified traveler from Tucson
Posted 28 Apr 2024
Nice, clean, modern looking building. Short walk from the bus stop that brought me to town from the train/bus transfer from A Coruna.
Comment from Hotel Management
28 Apr 2024 by Recepción Gran Hotel de Ferrol, Hotel Management
Dear Jeffrey, Thank you very much for your ratings and comments, as they help us to improve day by day the service to our customers. We are glad to know that your stay with us has been 10. And that you value so positively the cleanliness, the restoration and the treatment and attention of our staff, as they are basic aspects for us. We hope to see you again soon. Greetings from all the team of the Gran Hotel de Ferrol.
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by GRAN HOTEL DE FERROL, Hotel Management
Estimada Bea,Muchas gracias por su valoración puesto nos ayuda a mejorar día a día para ofrecer un mejor servicio. Lamentamos lo ocurrido durante su estancia, le pedimos que nos vuelva a dar otra oportunidad para poder demostrarle porque el Gran Hotel de Ferrol es el hotel mejor valorado de todo Ferrol. Un cordial saludo
by A verified traveler
Posted 23 Sep 2023
The hotel is modern and they have great pricing for the room. It was 62 euros per night for 2 people
Comment from Hotel Management
23 Sep 2023 by GRAN HOTEL DE FERROL, Hotel Management
Dear Victor, Thank you very much for your ratings and comments, as they help us to improve day by day the service to our customers. We are glad to know that your stay with us has been of 10. And that you value so positively the cleanliness, the restoration and the treatment and attention of our staff, as they are basic aspects for us. We hope to see you again soon. Best regards from all the Gran Hotel de Ferro team.
