Ratings based on 57 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Overall, we loved our stay. Extremely convenient location on the mountain where you can put your skis on as soon as you step out the door to glide to a chairlift. The unit we stayed in was clean and comfortable. Our unit had a double bunk bed in one room, but there was no ladder to the very high top bunk which made it a bit of a challenge to get to... fortunately, we had a young crew that handled it ok. We had arranged for 3 parking passes in advance, yet when we arrived, there were none left for us and it unfortunately took a few phone calls, even after we received warnings on our vehicles, to get it straightened out. The one big annoyance was the need to use FOB's to get in and out of the building and room. We had 6 skiers and 3 FOB's, which made it a bit of a hassle to freely come and go, and on more than one occasion, we misplaced a FOB that took searching to find. On our last night, our neighbors accidentally locked themselves out of their room and couldn't get hold of anyone.. car keys and money in their room. They even explored getting across to their balcony from ours. We never did find out if they got into their room that night. We've previously stayed in units where access to the room is controlled by a combination deadbolt that makes it so easy with nothing to misplace. With all this said, we truly did enjoy our stay at the Cornerstone and would definitely consider returning. We love Fernie and this location is hard to beat. :-)
by A verified traveler
Posted 8 Mar 2024
Wonderful
by A verified traveler
Posted 27 Feb 2024
Had money go missing both from my husbands wallet and my mothers purse , after they came to fix the toilet that wouldn’t flush. Was a great location. Downside was the groomers that woke us up at 5:30 / 6:00 am outside our room on the bunny hill . Maybe make sure maintenance only comes when you are around, and really hide your belongings just Incase.
Comment from Hotel Management
29 Feb 2024 by Simone, Guest Services Manager, Hotel Management
Hi, thanks for the feedback, we have been in communication with you regarding the money and are investigating, our Maintenance Manager with 6 years working for the company handled the blockage, we will contact you directly, I am sorry for this negative experience. The groomers are a small downside to being right on the slopes.
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Simone, Hotel Management
Thanks for the feedback!
by A verified traveler
Posted 3 Feb 2024
Great location.
Comment from Hotel Management
29 Feb 2024 by Simone, Guest Services Manager, Hotel Management
Yes, ski in, ski out is great - not sure you can get any closer, thanks
by A verified traveler
Posted 27 Jan 2024
Fantastic location, clean and tidy upon check in, will stay again!
Comment from Hotel Management
29 Feb 2024 by Simone, Guest Services Manager, Hotel Management
We look forward to having you back, next time you can get a return guest discount!
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
29 Feb 2024 by Simone, Guest Services Manager, Hotel Management
Thanks for the great rating!
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
29 Feb 2024 by Simone, Guest Services Manager, Hotel Management
Thanks for the great rating!
by A verified traveler
Posted 5 Feb 2022
Location was fabulous. Check-in was a little bit of a pain. But everyone was very friendly.
