Ratings based on 369 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
This is a really well-managed hotel/apartment. The apartment is super spacious, beds are super comfortable, balcony huge, and cupboards are well stocked with crockery and essentials, if you decide to prepare small meals/snacks. Breakfast is delicious, lots of choice and so many choices! Staff are so welcoming and very helpful. Front desk staff, cleaning staff, restaurant staff all brilliant! I will definitely stay here again. It is also very close to carrefour supermarket (walking distance) and for Muslim guests, there’s halal restaurants to the left (3/4 mile) down from the hotel. There’s local parks too, and also Voltaires residence and statue in the square! It’s also 10 mins from Switzerland! Super practical and ideally located between both countries! We loved staying here! Thank you to everyone from Jahanara, Zak and Zain R.
by A verified traveler
Posted 6 Nov 2024
This hasn’t been my first time in La Reserve but, unfortunately, might be the last one. It’s very well located and they keep it fairly clean but internet never worked (not even to read emails, forget about having a video conference or watch YouTube videos). Toilet malfunction (which we get it, it happens) but we had to beg to get a different room (afternoon switching rooms Internet kept being useless). Staff is friendly and they do their best but in Ferney there are few options for eat/drink and, on a Friday night, hotels bar was closed!
Comment from Hotel Management
7 Nov 2024 by M. Parent, General Manager, Hotel Management
Dear Alejandro,Thank you for this review about your recent stay.We are pleased that you found our hotel's location convenient and that the cleanliness of our establishment met your expectations. Additionally, our team is grateful to hear that their efforts to provide friendly service were recognized.We are sorry to learn about the difficulties you experienced with the internet connectivity and the toilet in your room. Whilst we offer high-speed WiFi throughout the residence, we understand that technical issues can arise and we regret any inconvenience this caused during your stay. Moreover, we apologize for any frustration that occurred while requesting a room change. Regarding dining options, although our hotel does not have a restaurant, our proximity to downtown Ferney-Voltaire offers a selection of restaurants that we hope can complement the experience of our guests. Finally, we regret that our bar did not meet your expectations on a Friday night by being closed, and we appreciate you bringing this to our attention.The whole team hope to have the pleasure of seeing you again. Best wishes,M. Parent, General Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Cher hôte,Merci de nous faire part de votre retour d’expérience positif.Nous sommes heureux que vous ayez passé un super séjour parmi nous.Au plaisir de vous accueillir à nouveau,
by A verified traveler
Posted 4 Oct 2024
I honestly wasn’t expecting a whole lot from our stay, we just needed a place to sleep for an early flight out of Geneva. We were so pleasantly surprised! The staff went above and beyond to help us with dinner options, pointing us to the small town a short walk away for a great restaurant. When we arrived back after dinner, we sat in the lobby bar and had drinks and visited with the bartender and the man from the front desk who checked us in and they were so fun and friendly. The room was spacious and clean and the bed was so comfortable. Our last night in Europe was an unexpected delight because of our stay here. Thank you!
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Dear Tara,Thank you for sharing this review.We're thrilled to hear that your stay at Résidence La Réserve exceeded your expectations.We're delighted that you found our staff to be helpful and that our lobby bar provided a welcoming atmosphere for a pleasant evening. It's also great to know that the room met your needs in terms of spaciousness, cleanliness, and comfort, ensuring a restful night before your flight. The proximity of our hotel to charming local dining options and the ease of access to Geneva's airport are aspects we are proud to offer our guests.We look forward to welcoming you back on a future visit.Kind regards,M. Parent, General Manager
by A verified traveler
Posted 12 Sep 2024 on Orbitz
Great stay. Thank you
Comment from Hotel Management
13 Sep 2024 by Manager , Hotel Management
Dear Shirley,Thank you for sharing your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope you will return for another memorable stay.Best wishes,
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
9 Sep 2024 by M. Parent, General Manager, Hotel Management
Dear Nicola,We are grateful for your feedback.We are delighted that you enjoyed your stay with us.We hope you had the chance to explore our unique setting nestled within a serene 3000 m2 park, during your stay. The tranquility it offers is a distinguishing aspect of Résidence La Réserve that we take pride in.It would be our pleasure to have you return on another occasion. Very best wishes,M. Parent, General Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Manager , Hotel Management
Dear Iona,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back in the future.Best wishes,
by A verified traveler
Posted 1 Sep 2024 on Hotels
My room was smoked in and the hotel was supposed to be no smoking.
Overall the rest of of the hotel was great and friendly staff.
Comment from Hotel Management
4 Sep 2024 by M. Parent, General Manager, Hotel Management
Dear Trevor,Thank you for taking the time to review your stay.It is a pleasure to know that your stay with us was largely enjoyable.We are delighted that you found the room amenities to your liking and that the comfort of your room met your expectations, offering you a restful experience. The dedication of our staff to guest satisfaction is paramount, and it's heartening to hear that their friendliness contributed positively to your visit.Nonetheless, we are troubled to learn about the issue with smoking in your room. Our establishment is committed to providing a smoke-free environment, and it's disappointing to hear that this standard was not met in your case. Please accept our sincere apologies for the discomfort this caused.Finally, we are pleased that the overall cleanliness of your room added to the comfort of your stay, enhancing the quality of your experience at Résidence La Réserve.We hope to have the pleasure of welcoming you back in the future. Best wishes,M. Parent, General Manager
by A verified traveler
Posted 25 Aug 2024
Highly recommend do not stay at this property. Umnaintained and not clean at all.
Very uncomfortable to sleep and rooms have a dirty odor.
Bathrooms horrible
Comment from Hotel Management
28 Aug 2024 by M. Parent, General Manager, Hotel Management
Dear Vikrant,Thank you for taking the time to share your feedback.We are deeply concerned to read about the issues you faced during your stay at Résidence La Réserve. It is disheartening to hear that the level of maintenance and cleanliness was not up to our usual standards. Our team endeavors to provide a pristine environment for our guests, and we regret any oversight that may have occurred. In regards to the comfort of your sleep, we understand how crucial a restful night is, especially when away from home. Our rooms are typically praised for their well-equipped amenities and tranquil ambiance, and we are sorry to hear this was not your experience. For the unwanted odors you reported, we will be looking closely into this matter as it is certainly not indicative of the high standards we hold for room freshness and overall hygiene. Concerning the condition of the bathrooms, we acknowledge that some aspects of our residence could benefit from modernization, and discussions with management regarding renovation are ongoing. We truly value your feedback as it helps us to improve and ensure that future stays are enjoyable for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,M. Parent, General Manager
by A verified traveler
Posted 24 Aug 2024
It was located within walking distance of a grocery store and restaurants.
Comment from Hotel Management
28 Aug 2024 by M. Parent, General Manager, Hotel Management
Dear Alison,Thank you for taking the time to review your stay.We are pleased that you appreciated the convenient location of Résidence La Réserve, the exceptional cleanliness of our rooms, and the condition of our hotel facilities. Our team works diligently to ensure a comfortable and welcoming environment for all our guests.We hope to see you again soon. Best wishes,M. Parent, General Manager
