Ratings based on 978 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Love staying here, our favourite hotel in Rotorua
Comment from Hotel Management
24 Nov 2024 by Bhawan, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that our hotel is your favorite in Rotorua. It’s always a pleasure to welcome you, and we can’t wait to have you back for your next stay. If there’s anything we can do to make your future visits even better, please don’t hesitate to let us know. See you soon!
by A verified traveler
Posted 23 Nov 2024
Tired and dated property. Noisey and lacking many inroom facilities.
Comment from Hotel Management
24 Nov 2024 by Bhawan, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We truly value your input and will review the concerns you've raised regarding the noise and in-room facilities. We're continuously working to improve our property, and your comments will help us focus on areas that need attention. We hope you’ll consider staying with us again in the future and give us the opportunity to provide a more comfortable experience.
by A verified traveler
Posted 18 Nov 2024
Room very tired
Comment from Hotel Management
18 Nov 2024 by Bhawan, Hotel Management
Thank you for your feedback! We're glad you had a generally positive experience but understand there may be areas where we can improve. If you'd be willing to share more details on what could have made your stay better, we'd love to hear your thoughts so we can continue to enhance our service. We hope to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Beautiful place. Great service. Good location. Great breakfast. Tired bathroom in need of some TLC.
Foyer awesome.
Comment from Hotel Management
18 Nov 2024 by Bhawan, Hotel Management
Thank you for your positive feedback! We're thrilled to hear you had a great experience overall. If there's anything specific that would have made it a perfect stay, we’d love to know. Your input helps us improve, and we look forward to hosting you again soon!
by A verified traveler
Posted 17 Nov 2024
Lovely friendly staff. Fixtures in the rooms were a little worn but all in all it was nice and clean as well as comfortable. Would stay here again. Breakfast was also really good.
Comment from Hotel Management
18 Nov 2024 by Bhawan, Hotel Management
Thank you for your great feedback! We're happy to hear you had an enjoyable stay. If there's anything we can do to make your next visit even better, please feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Bhawan, Hotel Management
Certainly! Here's a more concise reply suited for a website review:---Thank you for your feedback. We’re sorry to hear your experience wasn’t fully satisfactory. We truly value your comments and would love to hear more about how we can improve. We hope to have the opportunity to welcome you back and provide a better experience next time!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Bhawan, Hotel Management
Thank you for your feedback! We’re glad to hear you had a great stay overall. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Nov 2024
Spa bath didn't work nor did the lights so it was a dark non bubbly bath. In the gym, the bike didn't work - pedal broken and the weights machine was also broken, I would definately not call it WORLD CLASS! :P I booked the hotel becuase of the gym so was quite upset about that.
Comment from Hotel Management
16 Nov 2024 by Bhawan, Hotel Management
Thank you for your feedback, and we’re really sorry to hear about the issues you encountered during your stay. We completely understand your frustration, especially as you booked with the gym in mind. Please rest assured that we take these concerns seriously, and our team will address the spa bath, lights, and gym equipment issues right away to ensure they’re in proper working order for future guests.We truly appreciate you bringing this to our attention, and we hope you’ll consider staying with us again so we can provide you with the experience you were expecting.Best regards, Arawa park Hotel
by A verified traveler
Posted 8 Nov 2024
Cleanliness
Comment from Hotel Management
8 Nov 2024 by Bhawan, Hotel Management
Thank you for your feedback! We’re glad to hear you were satisfied with most aspects of your stay, but we’re sorry to hear that cleanliness didn’t meet your expectations. We take cleanliness very seriously and will make sure to address this issue with our team. We’d love the opportunity to improve and make your next visit even better. Please let us know if there are any specific areas you think we could improve on.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Bhawan, Hotel Management
Thank you for your feedback and for rating us 4 out of 5! We’re glad to hear that, overall, you had a positive experience. If there’s anything specific you think we could improve on to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you again!
