Ratings based on 467 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Excellent rooms food staff
by A verified traveler
Posted 25 Oct 2024
Stay was nice, the only negative was the old bedding, pillow cases & duvet cover were bobbly so felt quite rough
by A verified traveler
Posted 23 Oct 2024
Great place.
by A verified traveler
Posted 12 Oct 2024
Great location for the beach areas. The hotel smells as did the room of dirty drains. Be careful about the car park, you must register your car yourself or you will be fined as we witnessed someone who had a £100 fine. Our booking emails clearly document an 11 o’clock check out but house keeping were trying to get into our room at 10am. They said check out had changed and was 10am. It took 20minutes to check out as the manger was having an argument with someone at the front desk. The area opposite the front desk was used as a doss hole, someone had bedded down and was sleeping on a couch and the area smelt- not a very good look for the hotel. This hotel has a stunning potential under what is a shabbily run place. It does deserve better and could be a fantastic destination to visit and enjoy. Sort out the shabby decoration, respect customers and provide clarity of the hotel’s procedures, don’t let a main area be used for a doss hole that looks like a street corner, improve the smell in the place and be proud to have your hotel in Suffolk. The desk manger should not be so smug, learn how to handle complaints and resolve them with adult style. There are ways to deal with unhappy comments and these should be learnt.
by A verified traveler
Posted 9 Oct 2024
I have known The Orwell for the last fifty years and find it sad that it has gone down hill. Lack of staff and attention to service is noticeable. Badly in need of redecoration and a spring clean. Light bulbs need replacing. Would be good to see the reinstating of real table service in the dining room.
by A verified traveler
Posted 7 Oct 2024
Nice and clean staff were very helpful
by A verified traveler
Posted 26 Sep 2024
Beautiful ground floor rooms and lounges, my bedroom a bit dated but clean and a comfortable bed. Reception helpful and dealt with a complaint satisfactorily. Would use this hotel again with a great location opposite the railway station.
by A verified traveler
Posted 15 Sep 2024
Our first time in this beautiful hotel. Rooms had lots of space and were comfortable and clean.
