Ratings based on 1,183 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Nice comfortable hotel. Nothing fancy but works for sleeping.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Very nice property with restaurant and bar. Very nice staff
by A verified traveler from Coral Gables
Posted 29 Oct 2024
The hotel recently changed hands, the new management still needs to work some kinks regarding cleanliness, maintenance and efficiency
by A verified traveler
Posted 28 Oct 2024
Everyone was excellent , awesome experience.
by A verified traveler
Posted 21 Oct 2024
Excelente atención por parte del equipo en las diferentes áreas. Habitaciones muy limpias y con suficiente espacio.
Perfecta ubicación, el único tema en contra en estas fechas es que están haciendo algunos trabajos no sé si de remodelación o reparaciones, el ruido es constante durante el día aunque cabe mencionar que una vez estando dentro de tu habitación ya no se escuchaba nada.
by A verified traveler from Calgary
Posted 19 Oct 2024
I'm not even sure where to start. Walls between rooms are paper thin, elevators small and extremely slow, property overall stuck in the 1970's. Our room was dated, furniture in need of full replacement, tiny TV and unfortunately we were bitten by bugs all night in bed. Im assuming bed bugs. The pictures online are very deceiving. We heard noise all night from the room next door to the noisy elevators and people in the hall. Both the sink and shower had a constant drip we could not turn off. The room smelled badly. We didnt even stay the second night of our two night stay. Didn’t even ask for a refund, just booked another hotel in centro and got out of there. Ive stayed in several hotels in Morelia and this was by far the worst.
Comment from Hotel Management
22 Oct 2024 by Seam., Hotel Management
Dear David Scarborough,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (443) 322 8000.Yours sincerely,Katherine ÁlvarezGerente de Servicio al huesped. Grand Cantalagua Hotel Morelia, BW Signature Collection
by A verified traveler
Posted 17 Oct 2024
Muy mal servicio en recepcion
Comment from Hotel Management
17 Oct 2024 by E, Hotel Management
Estimado/a, Gracias por completar la encuesta relativa a su reciente estadía en uno de nuestros hoteles. De parte de todo nuestro equipo, le pido disculpas por no haber superado sus expectativas. Su satisfacción es importante para nosotros y utilizaremos sus comentarios y opiniones para realizar mejoras y asegurarnos de ofrecer la mejor experiencia para nuestros huéspedes en el futuro. Espero que considere alojarse de nuevo con nosotros de forma que tengamos otra oportunidad para ofrecerle una mejor experiencia. Si le puedo proporcionar algún tipo de asistencia, no dude en ponerse en contacto conmigo directamente al (443) 322 8000. Atentamente, Katherine Álvarez. Gerente de Servicio al Huésped. Grand Cantalagua Hotel Morelia, BW Signature Collection
