Ratings based on 992 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Check in was great but when i got to my room i went to sit in the desk chair and almost went on floor backwards. Very noisy in hall and other rooms. When i left the next morning the hall smelled like pot weed very very strong. Strange people out in the parking lot all night.
Comment from Hotel Management
2 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Glenda,We are sorry to hear your recent experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
From 11:00pm til 3:30am sounded like druggies and hookers. We kept our guns by the bed and got little sleep. It was scary. I guess that’s what you get for paying the lowest price. It was not a good experience at all. I felt like they needed an armed security guard on every floor
Comment from Hotel Management
20 Oct 2024 by Candi, Hotel Management
Thank you for taking the time to share your experience. We are sorry to hear that your experience was unsatisfactory. We aim to ensure everyone is safe during their stay at our property, we will take your observations into account to improve our hotel.
by A verified traveler
Posted 7 Oct 2024
I saw three roaches and the room had a few flies buzzing my face.
Comment from Hotel Management
7 Oct 2024 by Management , Hotel Management
Sorry to here about the issues you experienced,
by A verified traveler
Posted 2 Oct 2024
Walls are paper thin. The shower head was a hand wand that didn’t even have something to hang it on. Had a portable stool in the shower with wobbly legs. No shampoo, just a small package of hand soap. Other guests were up at all hours and noisy. The clerk were polite and eager to help but that didn’t offset the negatives.
Comment from Hotel Management
6 Oct 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Fayetteville - Fort Bragg. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the disturbance you encountered, the lack of shampoo and the other issues you listed is truly regrettable. We are very sorry for your experience. However, I was happy you had a polite encounter with the staff.Please know that we a Red Roof value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Pros: Beds were clean, food for breakfast, staff was nice.
Cons: Outlets broke, shower doors stuck, hallways smell of smoke, parking lot dirty. Picture of a printed out sheet from manager treating to not pay staff in the break room that was visible to guests (the treatment is the problem not the me seeing it)
Should be 1/2 or at least 2/3 the price to stay here vs current rates to get this experience.
Comment from Hotel Management
30 Sep 2024 by Management , Hotel Management
Sorry to hear about the issues , however we don’t have a break room , nor do we have any signs You may have the wrong location
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Management , Hotel Management
Thank you for the review , please let us know how you're experience was
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Shaniah,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
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Comment from Hotel Management
14 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Takiesha,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Management , Hotel Management
Thank you for the kind review
by A verified traveler
Posted 9 Sep 2024
Dirty the common areas not the rooms. people making noise all the time even after hours including dogs barking in the hallways.
Comment from Hotel Management
10 Sep 2024 by Management , Hotel Management
Sorry about the issues t, we do our best to keep the hotel clean at all times , as for the dogs barking we can not control
