Ratings based on 392 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auburndale
Posted 10 Nov 2024
Didn’t have what I paid for. $20 breakfast. Very poor, not a Marriott what are excepted a Marriott
Comment from Hotel Management
10 Nov 2024 by Brian, Hotel Management
I am sorry that you did not enjoy your stay. Just to make you aware, but no Courtyard offers free breakfast. Our prices are in line with the Marriott standard
by A verified traveler
Posted 8 Nov 2024
Staff was friendly and helpful. Accommodations were clean and well maintained on the inside. Exterior was a bit dated but clean. Lots of restaurants in the area
Comment from Hotel Management
10 Nov 2024 by Brian, Hotel Management
I am glad you enjoyed your stay. I will pass on your kind thoughts about the cleanliness to the housekeeping department.
by A verified traveler
Posted 8 Nov 2024
The staff here was phenomenal, especially Crystal and her associate. Lovely people..
The location is quite noisy with a major road nearby. Lots of incredibly loud cars.. sounded like a drag race most of the night.
Comment from Hotel Management
10 Nov 2024 by Brian, Hotel Management
I am glad you enjoyed your stay and our staff. We look forward to seeing you on your next trip.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Brian, Hotel Management
We are glad you enjoyed your stay. We hope to see you again on your next visit to Fayetteville.
by A verified traveler
Posted 26 Oct 2024
I booked this place on Expedia to sleep at during the night while traveling from Florida to Maryland. Pictures made it look so nice, map showed it was conveniently right off 95, breakfast included, patio/balcony, needed a wheelchair for my
Husband. Thought it was a good space to spend the night. Boy was I wrong, the wheelchair had seen better days, breakfast was in fact NOT included. It did have a Starbucks and you had to pay Starbucks prices. $5 for a medium coffee. The room had a weird smell that I couldn’t quite pin point what it was but it was not pleasant. I had to listen to the people above me bang on the floor all night long. My husband ended up turning the TV up to try to drown it out because we had to be up early. The room $240, completely outrageous for what we got. Very disappointed.
Comment from Hotel Management
27 Oct 2024 by Brian, Hotel Management
I am sorry that you did not enjoy your stay. Just so you know, the Courtyard Brand has never had complimentary breakfast. Also, we are contracted with Starbucks to sell their brand. It is not discounted just because we are a hotel. The prices are based off of Starbucks. I am not sure what smell you had, but I have asked housekeeping to check into it. I am sorry that the guest above you were noisy. If you had called the front desk, we would have talked to them, or we would have moved you. Again, I am sorry that you did not enjoy your stay.
by A verified traveler
Posted 15 Oct 2024
On he first day, I complained about the water pressure in the sink at Room 211.
It was fixed the next morning.
The staff was excellent and always polite.
Comment from Hotel Management
15 Oct 2024 by Brian, Hotel Management
I am glad you enjoyed your stay. I am glad we were able to resolve your issue quickly.
by A verified traveler
Posted 6 Oct 2024
There was a large roach in my room which was terrifying. I was offered a different room as a remedy. I didn’t see anymore roaches for the rest of my stay. The hallways was dimly lit and carpet was dirty. The bathtub caulking was slightly moldy. The television was outdated. This facility appears to have been updated in some areas but left unrenovated in the bathroom and hallway area. I typically stay at Marriotts and courtyards however this location did not live up to the Marriott name.
Comment from Hotel Management
6 Oct 2024 by Brian, Hotel Management
I am sorry that you did not enjoy your stay. We do have pimento bugs that are part of the roach family that are common in North Carolina, South Carolina, and Georgia. If you are in any of these states seeing a pimento bug is very common. We do have an outside pesticide company come and spray twice a month to keep these bugs out of our hotel. It is impossible to keep them all out, just as it is impossible to keep them out of your home. We are going to be having a complete renovation over the winter, which will address your other concerns. Thank you for giving us your feedback.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Brian, Hotel Management
I am sorry that you did not enjoy your stay with us. I do thank you for giving us your feedback.
by A verified traveler from Edison
Posted 31 Aug 2024
property is kind of old and worn, not bad but not premium. location is good for Fort Bragg / liberty. if there was a bar I didn't see it. breakfast very overpriced.
Comment from Hotel Management
2 Sep 2024 by Brian, Hotel Management
Thank you for staying with us. Thank you for taking the time to give your feedback. We hope to see you on your next visit to the area.
by A verified traveler
Posted 24 Jul 2024 on Orbitz
I rated this property poorly because the guest room entry cards would NOT work on the entry doors from outside the building.
Comment from Hotel Management
24 Jul 2024 by Brian, Hotel Management
We are sorry that your keys did not work. I had engineering look at it and fix it. Thank you for your feedback.
