Ratings based on 967 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Room service can only be ordered with an app, which was not working. The restaurant only served pizza because they were busy with a convention. Staff was friendly. Noce breakfast.
by A verified traveler
Posted 31 Oct 2024
Good
Comment from Hotel Management
7 Nov 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards
by A verified traveler
Posted 30 Oct 2024
Very clean and tidy, small room, excellent breakfast, easy to access trains and underground
Comment from Hotel Management
31 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you for your feedback! We're delighted that you enjoyed our clean and tidy facilities, as well as our excellent breakfast. It’s great to know that our location provided easy access to trains and the underground for your travels. We hope to welcome you again soon for another pleasant stay.Best regards
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof, Hotel Management
Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards
by A verified traveler
Posted 27 Oct 2024
The place was fantastic but the most critical thing for me is the bed and temperature. The room was unbearably warm and was told that since it was October the A/C was no longer functioning. Strange. The room felt like an oven and as a result the stay was unsatisfactory.
Comment from Hotel Management
30 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof, Hotel Management
Thank you for sharing your feedback with us. We’re sorry to hear that the room temperature affected your comfort during your stay. In October, our air conditioning is adjusted for the autumn and winter seasons, and unfortunately, we are unable to change this setting. We understand that warmth levels can vary with personal preferences, and we'll review our options to better accommodate different needs for future stays. We appreciate your thoughts on the rest of the facilities and hope we can provide a more comfortable experience next time.We hope to welcome you again soon.Best regards,
by A verified traveler
Posted 18 Oct 2024
Wonderful stay
Comment from Hotel Management
24 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof, Hotel Management
Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards
by A verified traveler from Morgan Hill
Posted 27 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards
by A verified traveler
Posted 17 Sep 2024
Very easy to get everywhere. Perfect place to stay.
Comment from Hotel Management
19 Sep 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you for your fantastic review! We’re thrilled to hear that our location made it easy for you to get around and that you found our hotel to be the perfect place to stay. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it’s great to know we succeeded in doing so for you. We look forward to the opportunity to welcome you back and provide another excellent stay.Best regards
by A verified traveler
Posted 12 Sep 2024
It‘s fine to stay here if you‘re reliant on trains to and from destinations. Otherwise, not the best location. The safe didn‘t work, and although we asked for this to be fixed, nothing was done. Furthermore, be careful with this company, as they can take out from your account, when you arrive, the full sum as payment or as „holding deposit“, and then they take the total amount out at the end of your stay - quite concerning… However it gets fixed up eventually. But it‘s a good idea to check your account.
Comment from Hotel Management
19 Sep 2024 by Reservationteam - Novotel Wien Hauptbahnhof , Hotel Management
Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with the safe and the payment process. This is not the standard of service we aim to provide, and we will address these concerns with our team to ensure improvements are made. We appreciate your patience and understanding and hope to have the opportunity to offer you a better experience in the future.We hope to welcome you again soon.Best regards
