Ratings based on 486 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Loved it
by A verified traveler
Posted 16 Nov 2024
Great hotel! Everyone was very attentive to your needs. Definitely would go back!
by A verified traveler
Posted 11 Nov 2024
Amazing hotel - excellent staff, really helpful with all our visit questions, highly recommend. Will be staying again here next time we visit Vienna.
Comment from Hotel Management
15 Nov 2024 by Wolfgang Paczulla, Hotel Management
Dear Hena, Thank you so much for your wonderful review! We're delighted to hear you enjoyed the hotel and found our staff helpful during your visit. We look forward to welcoming you back on your next trip to Vienna!Warm regards,Wolfgang PaczullaGeneral Manager
by A verified traveler from Banstead
Posted 4 Nov 2024
My second visit this year and would highly recommend. The rooms are immaculate and staff always helpful and friendly.
Will return.
Comment from Hotel Management
6 Nov 2024 by Wolfgang Paczulla, Hotel Management
Dear Desmond,thank you very much for your kind feedback - it is great to read that you have had once again a wonderful stay with us. Looking forward to welcoming you back soon.Kind regards,Wolfgang PaczullaGeneral Manager
by A verified traveler
Posted 2 Nov 2024
We stayed at the hotel for 4 nights.
We liked very much the gym and the wellness area (clean, good temperature, excellent layout of the free weights and machines, abundance of cold water and towels).
We liked very much the view of the room and the air conditioning was perfect.
We did not like the layout of the room: the bathroom wash basin area is in the same space with the bed area. The toilet area had a glass door with almost no privacy when someone was using the toilet. The same with the shower. Completely impracticable for us.
We did not like the fact that the reception never picked up the phone when we called (3 times all in all). One of those times we wanted to ask about the fire alarm that we heard in the hotel but no one was answering. So, I had to get the hotel number from the internet and call then from my phone. Then they replied.
We did not like that the housekeeping was not replacing the earbuds, the Kleenex towels and similar consumables when empty but only when we asked.
We did not like that we could hear very clearly the steps of people walking for hours, most probably from the room above us. We thought that the rooms were sound proof.
We did not like that the expresso machine was Ipperespresso and we had to use only the pods that the housekeeping provided. Nespresso is the choice of most luxurious hotels.
We did not like that there was not a hardcopy room service menu in the room. There was one on the TV menu but it was very difficult
Comment from Hotel Management
6 Nov 2024 by Wolfgang Paczulla, Hotel Management
Dear Antonios,Thank you very much for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the gym, wellness area, and the room’s view and air conditioning. However, we regret to hear about the concerns you experienced regarding room layout, privacy, soundproofing, and the response from our reception team. Your comments on the bathroom design, in-room amenities, and communication challenges are valuable to us, and we apologize for any inconvenience these issues caused during your stay. We’re already working on ways to improve our service and address these details to enhance our guests’ experience.Thank you again for your insights; we hope to welcome you back in the future and provide you with a seamless and comfortable stay.KInd regards,Wolfgang PaczullaGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Wolfgang Paczulla, Hotel Management
Dear Karine, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet expectations. We’re committed to making things right and would love to discuss this further to address any concerns. Please reach out to us directly, and we’ll do our best to resolve the issue.Sincerely, Wolfgang Paczulla General Manager
by A verified traveler
Posted 22 Oct 2024
Very helpful towards guests
Comment from Hotel Management
22 Oct 2024 by Wolfgang Paczulla, Hotel Management
Dear Pritpal,thank you very much for your amazing review! I do hope to welcome you back again soon.Kind regards,Wolfgang PaczullaGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Wolfgang Paczulla, Hotel Management
Dear Shirley,Thank you very much for your five star rating!I do hope to welcome you back again soon.Kind regards,Wolfgang PaczullaGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Very nice and new property ,great rooms, view not so good and obstructed . Rooftop bar nice. Restaurant ok , wants to be great but has a lot of issues which where very disappointing . Overall will stay again as my daughter lives close but there are many better hotels in Vienna
Comment from Hotel Management
22 Oct 2024 by Wolfgang Paczulla, Hotel Management
Dear Bernhard,Thank you for your feedback! We’re glad to hear you enjoyed our new property and great rooms, as well as the rooftop bar. I apologize that the restaurant did not meet your expectations and appreciate your insights on the areas for improvement.We hope to welcome you back for a better experience during your next visit!Best regards,Wolfgang PaczullaGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Muy lindo hotel, con el equipamiento justo. La opción del restaurante era muy bueno. El mejor schnitzel de Viena. Esta a una cuadra de la estación central de Viena, conveniente para viajes que salgan temprano.
Comment from Hotel Management
22 Oct 2024 by Wolfgang Paczulla, Hotel Management
Dear Christian,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our amenities and had the best schnitzel in Vienna at our restaurant. It’s great to know our location near the Central Station was convenient for your travels.We look forward to welcoming you back soon!Best regards,Wolfgang PaczullaGeneral Manager
