Ratings based on 12 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
charming old world property. we just slept and had a generous breakfast. all that was amazing, and the staff was super positive and charming.
by A verified traveler
Posted 6 Sep 2022
Peaceful location with some great local restaurants. The hotel itself is good for the price, and while there are areas that could be improved, I won't go into them, as I appreciate that the hotel industry isn't an easy one. However, I did have one particularly disappointing experience, that I feel it's important to highlight, so that others don't face the same issue.
When it was time for us to leave the hotel, I asked the person on the concierge / reception desk if they would kindly order us a cab. They did so, stating that it'd cost us 'about 40 euros' when I enquired how much it'd be. When the taxi arrived, there was already 34 euros on the meter. I asked why this was, and he said he'd driven from Livorno to collect us. We could either pay him 34 euros to go away, or take the cab. At no point were we made aware of the extra charge - and the cab ended up costing 96 euros for a 30 minute drive. The concierge refused to accept any responsibility, and stated that it was my fault, something I cannot even begin to comprehend how they were able to justify saying. I'm sure this post will garner a 'we told you about the additional charge' response from the hotel, so I'll take this opportunity to state that they categorically did not. I am astounded that a hotel, who have surely booked cabs for their guests before, would not be aware of this reality, and am shocked, not only at the lack of service, but at the relative rudeness of the response. Really disappointed - trip ruined.
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 29 Aug 2024
Bellissima struttura, il bagno con la sua vasca,fantastico. Personale efficiente e gentile. Complimenti anche per il ristorante.
by A verified traveler
Posted 25 Aug 2024
Ottima struttura che per certi aspetti rispecchia un hotel a 4 stelle. Alcuni aspetti magari meno puntuali, sono comunque in sintonia per una vacanza rustica in Toscana
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jul 2023
Very unlikely in 2023 to think of proposing a luxury experience in a 19th century villa without air conditioning, with the gardener who at 2pm invites you to clear the patio in front of the pool where you and your company are sipping an ice-cold drink after a 3-hour journey below 35°C because he has to mow the lawn and, last but not least, the absence of bidets is fine in France and Germany but please not in Italy! On the other hand, the assistance and helpfulness of Reception was excellent.
