Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Room was incredibly hot and AC could not cool, had to keep window open.
by A verified traveler
Posted 14 Nov 2024
Good clean hotel with excellent location
Comment from Hotel Management
15 Nov 2024 by Azim Rauf, Hotel Management
Dear Mr,Omar,Thank you so much for your lovely review! We are truly thrilled to hear that you enjoyed your stay at our hotel. It warms our hearts to know that you found our property to be beautiful and well-located. Our aim is to provide easy access to the best attractions, and we’re glad that you appreciated this aspect of your visit.We’re especially grateful for your kind words about our staff. Our team is dedicated to creating a warm and welcoming atmosphere for all our guests, and it’s wonderful to hear that their friendly service made a positive impression on you. We believe that hospitality is at the core of a memorable experience, and your feedback reinforces our commitment to this philosophy.Your insights mean a great deal to us, and they inspire us to continue improving our services. We hope to have the pleasure of welcoming you back soon for another delightful stay. Thank you once again for your thoughtful comments, and safe travels on your future adventures!Warmest regards, Azim Rauf, Guest Relations Supervisor.
by A verified traveler
Posted 10 Nov 2024
The hotel is in the center of everything ..touristic area and all the historical places /structures are within a walking distance gr the hotel..the staff are very good attending to everyone’s needs. Special mention to the crew at the 6th floor where I always have my breakfast..Special mention to Azim and the rest of the crew ok f the restaurant..Kudos to the management who made my stay memorable..Invited my sister and brother in law to visit next year and highly recommends this hotel.
Comment from Hotel Management
11 Nov 2024 by Azim Rauf, Hotel Management
Dear Mr,Jun, Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable stay with us. It’s great to know that you appreciated our central location, which makes it easy to explore all the nearby historical sites, and that our team’s service made such an impact on your experience.We’re especially happy to hear that Mr,Azim and the team on the 6th floor were able to provide you with exceptional service during breakfast. Your kind words mean the world to us, and we’ll be sure to pass along your thanks to them and the entire restaurant crew.We’re honored that you’re already planning to invite your sister and brother-in-law to visit us next year, and we can’t wait to welcome you all back for another wonderful stay!Thanks again for your recommendation, and we look forward to hosting you again soon.Warm regards,Guest Relations Department.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Azim Rauf, Hotel Management
Dear Guests,Thank you so much for your lovely review! We are truly thrilled to hear that you enjoyed your stay at our hotel. It warms our hearts to know that you found our property to be beautiful and well-located. Our aim is to provide easy access to the best attractions, and we’re glad that you appreciated this aspect of your visit.We’re especially grateful for your kind words about our staff. Our team is dedicated to creating a warm and welcoming atmosphere for all our guests, and it’s wonderful to hear that their friendly service made a positive impression on you. We believe that hospitality is at the core of a memorable experience, and your feedback reinforces our commitment to this philosophy.Your insights mean a great deal to us, and they inspire us to continue improving our services. We hope to have the pleasure of welcoming you back soon for another delightful stay. Thank you once again for your thoughtful comments, and safe travels on your future adventures!Warmest regards, Azim Rauf, Guest Relations Supervisor.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Azim Rauf, Hotel Management
Dear Mr,Navraj, Thank you for taking the time to share your feedback with us. We were sorry to learn that your recent stay did not meet your expectations, and we would greatly appreciate the opportunity to understand more about your experience.Could you kindly let us know what areas of your stay you felt were lacking or did not live up to the standards we strive to offer? Whether it’s related to our services, amenities, or any specific aspect of your visit, your insights are incredibly valuable to us as we work to improve and better serve our future guests.Your satisfaction is very important to us, and we hope to have the chance to make things right in the future. If you decide to give us another chance, please do not hesitate to reach out—we’d love to ensure your next visit is a much more enjoyable one.Thank you again for your feedback. We look forward to hearing from you.Warm regards,Azim Rauf, Guest Relations supervisor.
by A verified traveler
Posted 5 Nov 2024
Near tourist attractions (easy to walk everywhere). Safe area. Tram about 100 meters from hotel if needed and each trip about 20cents AUS. Staff at desk helpful for all booking and advise. Only thing to note is the pool was very cold. Breakfast great selection and worth paying. Bottled water every day in room and plenty in foyer to take on outings. Fabulous stay. Locals also very friendly and helpfully with directions while out of hotel. Highly recommended coming to Istanbul for a holiday.
Comment from Hotel Management
6 Nov 2024 by Azim Rauf, Hotel Management
Dear Ms, Sarah ,Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable stay with us in Istanbul. It’s great to know that you found our location convenient, with easy access to attractions, transport, and friendly locals. We're also glad you appreciated the breakfast, helpful staff, and the daily bottled water—small touches that we believe make a difference.We appreciate your feedback about the pool temperature and will certainly look into it, as your comfort is very important to us.Thank you again for recommending our hotel. We hope to welcome you back to Istanbul soon for another fabulous holiday!Warm regards,Azim Rauf, Guest Relations Department.
by A verified traveler
Posted 2 Nov 2024
All the sights were in walking distance from the hotel
Comment from Hotel Management
3 Nov 2024 by Azim Rauf, Hotel Management
Dear Mr.Kurt,Thank you so much for your lovely review! We are truly thrilled to hear that you enjoyed your stay at our hotel. It warms our hearts to know that you found our property to be beautiful and well-located. Our aim is to provide easy access to the best attractions, and we’re glad that you appreciated this aspect of your visit.We’re especially grateful for your kind words about our staff. Our team is dedicated to creating a warm and welcoming atmosphere for all our guests, and it’s wonderful to hear that their friendly service made a positive impression on you. We believe that hospitality is at the core of a memorable experience, and your feedback reinforces our commitment to this philosophy.Your insights mean a great deal to us, and they inspire us to continue improving our services. We hope to have the pleasure of welcoming you back soon for another delightful stay. Thank you once again for your thoughtful comments, and safe travels on your future adventures!Warmest regards, Azim Rauf, Guest Relations Department.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Azim Rauf, Hotel Management
Dear Mr. Qasar,Thank you so much for your lovely review! We are truly thrilled to hear that you enjoyed your stay at our hotel. It warms our hearts to know that you found our property to be beautiful and well-located. Our aim is to provide easy access to the best attractions, and we’re glad that you appreciated this aspect of your visit.We’re especially grateful for your kind words about our staff. Our team is dedicated to creating a warm and welcoming atmosphere for all our guests, and it’s wonderful to hear that their friendly service made a positive impression on you. We believe that hospitality is at the core of a memorable experience, and your feedback reinforces our commitment to this philosophy.Your insights mean a great deal to us, and they inspire us to continue improving our services. We hope to have the pleasure of welcoming you back soon for another delightful stay. Thank you once again for your thoughtful comments, and safe travels on your future adventures!Warmest regards, Azim Rauf, Guest Relations Department.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Azim Rauf, Hotel Management
Dear Guests, I hope you’re doing well! I wanted to take a moment to thank you for your thoughtful review. We’re so glad to hear that you found our staff friendly and knowledgeable, and that our location near the tram station made your travels easier.It’s great to know you enjoyed the infused water and green apples in the lobby! We aim to provide little touches that enhance our guests' experience, and it’s wonderful to hear that it made your return to the hotel refreshing.Thank you again for your kind words. We hope to welcome you back soon for another enjoyable stay!Warm regards,Azim Rauf, Guest Relations Department.
by A verified traveler
Posted 23 Oct 2024
Best of the best
Comment from Hotel Management
25 Oct 2024 by Azim Rauf, Hotel Management
Dear Ms. Ola,Thank you so much for your incredibly kind comment! We are truly honored to receive such wonderful feedback from you. It brings us immense joy to know that we could provide you with a memorable experience.Your words of appreciation not only motivate our entire team but also remind us of why we do what we do. We strive to create an atmosphere that feels welcoming and special, and it’s heartwarming to hear that we succeeded in making your visit enjoyable.We genuinely value your support and hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!Warmest regards, Derin Alara, Guest Relations Department.
